Congratulations! Now that you’ve explored all the benefits of becoming an independent support worker on Mable, the next step is to sign up and complete your profile so that you can start making a positive difference in people’s lives and building your small business.
Sign up on Mable
To sign up and create a support worker account on Mable, you will need the following:
- An Australian Business Number (ABN)
- A profile photo
- A brief bio for your profile
- A police check through our partners Checked Australia (applied for through the link provided by Mable in your profile)
- Two professional or character references
- A Working with Children Check (if working with children)
- An Australian Drivers Licence (if providing transport services)
- Completed infection control training
- To meet your state and/or territory’s COVID-19 vaccination requirements.
If you’ve set up your account correctly, it will be submitted for approval to our team.
If you’re planning on providing Personal Care, Nursing or other Allied Health Services read more about the qualifications you will need.
Get your Mable account approved
Once you’ve completed the details above, your profile will be submitted to the Mable team for approval. How long it takes to approve a support worker’s account depends on whether they have filled out the profile and uploaded all the necessary documents.
After you have been approved by the Mable team, you can start looking for jobs on Mable and connecting with clients. Learn more about getting started as a support worker on Mable, finding jobs, and more.
Complete your Mable support worker account
Once you’ve been approved by our approvals team, you can continue to complete your profile by:
- Updating your bank details to ensure payments are processed as quickly as possible
- Updating your indicative rates and availability to be clear to clients about the days you are available, the areas you can work in, and the rates you charge
- Updating your experience and work history
- Updating your qualifications and training
- Indicating your NDIS Worker Screening Check, if applicable Showcasing a badge (LGBTQIA+ friendly, non-smoker, etc.), updating your immunisation status, languages you speak or understand, cultural background and religion. This information is not mandatory, but it enables clients to easily find support workers based on their specific cultural or personal characteristics Indicating your hobbies and interests, which can be helpful when clients look for support workers who have the same interests as them
- Providing information about the services you can offer – you can tick the boxes shown to you that are relevant. Depending on the support types you want to offer, there will be minimum requirements you need to complete.
Answering a set of questions to qualify for insurance. Completing your Mable profile is very important because it’s essentially your ‘shopfront’, it helps the client find you easily based on all the information you’ve provided and ensures a higher search ranking for your profile.
FAQs
What services can I offer as an independent support worker on Mable?
Independent support workers can offer a variety of services for clients with disability or in aged care. These include:
- Personal care
- Social support
- Domestic assistance like cleaning
- Transport services
- As a community support worker, supporting older Australians or people living with disability
- Nursing in areas like wound care, medication management, palliative care and respiratory care.
- Allied health services, including physiotherapy, psychology and occupational therapy.
Do I need qualifications to be an independent support worker on Mable?
It depends on what services you plan to offer. You don’t need qualifications for social support and domestic assistance. Qualifications are required for personal care, nursing and allied health professional services.
Do I need an ABN as an independent support worker? How do I get this?
Yes, as an Independent Support Worker with Mable you do need an Australian Business Number (ABN). This is because you will be operating as a sole trader – so you’re running your own business.
How long does Mable take to approve my account?
Approvals take on average 2-3 days or can be up to 7 days from the time you’ve completed your profile to the return of your police check, if you have completed your account in full and uploaded the necessary documents. If you are unsure if you’ve done everything or have a question about finalising this, please contact our team.
As your police check and working with children check are completed by external parties, Mable is unable to provide a timeframe around these. It might also take us some time to make contact with your references if they are unavailable.
What support does Mable provide for independent support workers?
Mable will provide support for you every step of the way to ensure you succeed as an independent support worker.
This includes:
- Access to resources, with free training opportunities through the Mable Learning Hub, which features more than 170 free courses from reputable providers
- Wellbeing support
- Insurance coverage
- Help with setting up your profile
- Ongoing customer service via calling 1300 736 573 or visiting the Mable Help Centre for frequently asked questions.
How can I find clients on Mable?
Mable helps clients seeking support, to directly connect with independent support workers who provide aged care support, disability support or both.
Once your profile is approved and on the Mable platform, you can start looking for clients or you can also bring existing clients with you. You can also:
- Let your family and friends, neighbours and community members know that you're working as an independent support worker on Mable.
- Join the Mable Support Workers Facebook group.
- Ask for testimonials that you can add to your profile.
- Mable Last Minute enables clients to find and connect with independent Support Workers for a session between 4 and 48 hours away.
The Mable team will also assist by sending clients your way if you appear to be a good match.
