We’re committed to ensuring the safety and wellbeing of the Mable community.
A range of safeguards are in place to build trust, and offer safety, protection and peace of mind for the entire Mable Community. By registering with Mable, you’re part of our community. Learn more about our comprehensive safeguards below.
Learn about our safeguards
On this page:
Security
We’re committed to protecting and securing the information of our community.
Your data is secure
At Mable, we are ISO 27001 certified. This means the security measures we have in place for our community are internationally recognised and have been verified by an independent assessment authority.
Secure online platform
Authentication is required to access our online platform at all times. Verbal or written consent is also required to discuss your personal information with anyone other than yourself.
Secure payments
We’re experts in facilitating secure payments between government funded scheme, providers, and our community.
Blocking
Easily block people from contacting you on our platform at any time, using your own discretion.
Verification
For the safety of our community, the following verification requirements are in place for all independent support workers before they are approved and available on the Mable platform.
Strict approval process
Support workers must complete our strict onboarding process before they are approved to provide support on our platform.
Police check
A Mable verified Police Check is required.
Reference checks
We complete two professional reference checks on all independent support workers.
Identity check
Support workers have proved their identity to us following the 100 points of ID check.
Working with Children Check (WWCC)
A WWCC is held by all independent support workers on our platform who intend to provide support to any child under the age of 18.
Certification checks
We verify every qualification and certification listed by support workers for compliance and quality assurance.
Covid-19 Vaccination
and training
In line with State & Territory Government mandates, independent support workers on Mable are required to be vaccinated against Covid-19 or have a valid medical exemption. We support them to ensure compliance. They must also complete mandatory COVID-19 Infection Control Training.
Australian Business Number (ABN)
The requirement of an Australian Business Number (ABN) means the independent support workers on our platform are recognised as legitimate businesses by the Australian Government.
Insurance
For your peace of mind and protection, we’ve partnered with Berkshire Hathaway Specialty Insurance to bring you a suite of insurances.
All bookings made on our platform cover independent support workers for the following:
Public and Products Liability
This includes personal injury, property damage or advertising liability.
Professional Indemnity (including Medical Malpractice)
This includes malpractice, and civil liability
Group Personal Accident (including journey insurance)
This includes accidents that occur during a meet and greet, travel to or from agreed support, or during an agreed support session.
Ratings and reviews
Rated Excellent on Trustpilot
Browse real life and unmoderated Mable customer reviews on Trustpilot, an independent review platform.
Worker ratings and reviews
Make informed support choices using the ratings and reviews provided by people in the Mable community.
Client testimonials
Read stories from real people using Mable every day.
Privacy
Connect with Confidence
Mable empowers professional boundaries between clients and support workers by allowing them to connect, chat and make calls without giving out their personal information.
Important information in one place
From worker agreements to shift notes, to transparent records of your billings and invoices and more, your documents are neatly stored in one centralised and secure place.
Maintain your privacy
We respect your confidentiality and only disclose confidential information with persons other than yourself with written or verbal consent.
Support
We’re here to support our community.
Dedicated support team
Our Australian-based Support Team is here to help you as you get started with Mable, and throughout your entire journey.
Incidents reporting
Lodge an incident or complaint through our easy to use online forms and our robust processes will support you through the investigation process.
Trust & Safety Team
Our Trust and Safety team are on hand to provide impartial support and help you resolve any disputes that arise.
Feedback welcome
We put our customer at the centre of everything we do, and want to hear your feedback.
Free training
Our online Learning Hub is available to assist support workers to upskill or complete professional development.
Wellbeing Platform for independent support workers
A free and confidential counselling service is available to support workers 24/7. Learn about the Mable Wellbeing Platform.
Policies
Code of conduct
We respect and support a person’s right to dignity, respect, choice and inclusion. Our Code of Conduct outlines the expected conduct of our community.
Privacy policy
Your privacy is important to us. Learn more about our Privacy Policy.
Strict verification policy
For the quality and safety of our community, support worker are only approved to provide services on our Platform once they meet our strict minimum requirements.
Updates
The Mable platform is constantly evolving.
Our team is committed to the ongoing improvement of our platform and to providing the best possible support connection experience for the people in our community.
New improvements are regularly released to our platform.
