What is Support at Home and when will it commence?

The Support at Home program is the new Australian Government program launching on 1 November 2025 to replace the Home Care Packages program and Short-Term Restorative Care program. It's all about creating a flexible, personalised, and more supportive system for in-home aged care so older people can live independently at home for longer. The new program is in response to the Royal Commission into Aged Care Quality and Safety and includes key updates such as more funding levels and defined service types you can access.

What are Mable doing to ensure they are compliant with the new regulations?

Starting 1 November 2025, Mable will be Support at Home compliant, so you can continue to deliver quality care solutions to clients with confidence. With more key updates to come, we're staying across the changes and will continue to communicate them to you.

Will there be any additional training required for support workers?

We’re moving ahead of time to ensure all support workers on Mable who support clients with Support at Home funding can complete competency training in line with the Aged Care Standards and Support at Home requirements.

Business Solutions by Mable

How Mable is preparing for Support at Home

Q: Are there any additional changes to compliance protocols on the Mable platform?

Yes, the NDIS Worker Screening Check will soon replace police checks as a mandatory requirement for support workers on Mable. Existing independent support workers can continue to use the platform as usual. However, once their current police check expires, they will transition to an NDIS Worker Screening check.

Mable will assist you to be Support at Home compliant, so you can continue to confidently deliver quality care solutions to clients.

Support coordinator sits with an older client and their laptop to search support workers on Mable.

Business Solutions by Mable and Support at Home

As you know, the Support at Home program is launching 1 November 2025 with more funding levels, defined service types, and new support worker competency training requirements.

Mable will be Support at Home ready from 1 November, so you can keep delivering quality care solutions to your clients without interruption. With more key updates to come, we’re staying across the changes and will continue to communicate them to you.

In the meantime, we will ensure a smooth and efficient transition.

An illustration of a woman in a virtual meeting.

Mable platform changes

We’re updating the platform to support the 13 service types.

We’re changing the Mable platform and invoices to meet the new Support at Home service type requirements. Before implementing the changes we will provide online training to independent support workers on correctly submitting their support hours.

We’re working in conjunction with the aged care sector to ensure the changes align with your organisation’s needs. We will share an invoice example, so you can ensure you have the processes in place to process them.

Independent Support Worker training

Our rigorous support worker onboarding process remains, but we’re moving ahead of time to ensure all support workers on Mable who support clients with a Support at Home package can complete competency training in line with the Aged Care Standards and Support at Home requirements.

From July 2025, the NDIS Worker Screening Check will replace police checks as a mandatory requirement for new independent support workers signing up to Mable.

Existing independent support workers can continue to use the platform as usual. However, once their current police check expires, they will be required to obtain an NDIS Worker Screening check to continue to deliver services on Mable.

Our ongoing commitment to support your business

We understand that efficiency is going to be even more important.

We’re continually enhancing Mable’s tools to make it easier and faster to find the right support for clients and manage support workers.

With average independent support worker rates below the Support at Home indicative price guide, this may also help you meet the demands of the new funding levels.*

Starting 1 November 2025, Mable will assist you to be Support at Home compliant, so you can confidently continue to deliver quality care solutions to clients. Your day-to-day interactions with Mable won’t change, and your account manager is here if you have any questions.

* Based on the internal analysis of the median rate on Mable paid for the new defined services by HCP clients with an approved timesheet in between 1st Jan—31st March 25, compared to the Summary of indicative Support at Home prices published by the Department of Health, Disability and Ageing in March 2025.

Resources

To prepare for the launch of Support at Home on 1 November 2025, you can use these helpful resources from the Department of Health, Disability and Ageing and My Aged Care to learn more.

Frequently asked questions

A fact sheet answering some frequently asked questions about the Support at Home program design.

Support at Home booklet

This document outlines the core components of the Support at Home program design and arrangements from 1 November 2025.

Defined services list

This booklet is aimed at older people and their families and carers. It contains information about the Support at Home program.

FAQs

Mable has provided general information regarding key questions below, but we advise that you contact the Department of Health, Disability and Ageing for any specific questions.