How to become an independent support worker on Mable

Support workers make a huge difference in people’s lives. It’s a role filled with purpose, which means it also comes with a lot of responsibility. Learn what this type of work means for you.
Mum watches support worker and her child with disability roll pasta through dough machine. 

Support work requires empathy, dedication and responsibility

As a support worker you play a key role in making sure people receive the support they need.
People living with disability or older Australians often need support to live life their way. Your work can make a significant difference to the quality of someone’s life.

This is why reliability and a willingness to work hard are essential to support work.

“It’s quite humbling to be able to go into someone’s house and provide them with the care that they need.”

Margaret, independent support worker

Play Video about Margaret and Anne

Learn how Margaret found the opportunity to provide holistic care to her clients on Mable.

Illustration of person going through a checklist

Is Mable right for you?

On Mable, support workers are independent contractors who find and connect with clients in their local area. Our low fees could mean better earnings for your support sessions. Becoming a support worker and working for yourself in this way has many advantages, but there are things to consider:

As a support worker on the Mable platform, you:

  • Choose your own hours
  • Set your own rates
  • Decide who you want to work with
  • Build your own business

You'll also need to think about how you'll run your own support work business:

  • You'll need to have your own ABN
  • You'll find your own clients on Mable
  • We recommend you set aside money for tax and super
  • We also suggest you manage and budget for earnings that vary depending on funding sources and payment types
Illustration of person going through a checklist

What kind of support work can you offer on Mable?

The services you can provide to clients on Mable depend on your qualifications and experience.

Are you a qualified support worker?

This means you are either:

  • A Registered or Enrolled Nurse
  • An allied health professional
  • A qualified personal care worker

In-demand services on Mable include nursing, personal care, psychology, occupational therapy, speech therapy, and physiotherapy. If you are qualified to provide any of these services and can supply the necessary documentation, you may be able to find work fast on the Mable platform.

Are you a support worker without any formal qualifications?

Without qualifications you can still provide support on Mable, but you are limited to providing support for daily living, social and community activities. This includes tasks such as housework, transportation, gardening and meal preparation.

How to get approved to provide support on Mable

Every support worker must complete a sign-up and verification process before they can offer their services on Mable. This contributes to the safety of our community and helps support workers meet clients who are the best fit for them.

Mandatory for all services

As an independent support worker on Mable, you must add an ABN to your profile before you can be approved to apply for jobs posted by clients on the platform. You can get a free ABN from the Australian Business Register.

You must complete a police check (which includes ID verification) via the link in your profile. Our partner, Checked Australia, provides this for $44, a 31% discount on their standard rate of $64.

The police check is reviewed by Mable per our assessment criteria outlined in the Police Check Policy.

We do not accept existing police checks, even ones previously obtained from Checked Australia. This process ensures that all the police checks we receive are verified, validated and accurately represent the requirements of support work.

Mable does not make any commission from our partnership with Checked Australia.

Before you can be approved to work as a support worker on the Mable platform, you must watch a 30-minute Infection Control Training video, which is a part of your account setup.

You must provide at least 2 professional or character references in order to offer support services on Mable.

You must upload a profile photo – a close-up, colour photograph of your own face. You will also need a short bio, which should include your key skills, interests, and things you enjoy – keep it light and conversational.

Mandatory in Tasmania or ACT

If you are offering services in Tasmania or the ACT, you must submit a Working With Vulnerable People check. This check is in place of a Working With Children Check but must be submitted regardless of whether you will work with children.

If you want to provide nursing, allied health or personal care services

If you want to offer nursing services on Mable, you must have a current nursing registration with AHPRA that has been active for a minimum of 12 months (as a Registered Nurse or Enrolled Nurse).

You must also provide two professional or character references.

If you want to offer physiotherapy, occupational therapy, or psychological services on Mable, you must have a current registration with AHPRA that has been active for a minimum of 12 months. You must also provide two professional or character references.

To provide speech pathology services on Mable, you must be registered with Speech Pathology Australia and provide two professional or character references.

If you want to offer Personal Care services on Mable, you must have either:

  • A Certificate III or IV in Aged Care or Disability Support

  • A similar qualification

  • A minimum of 2 years’ equivalent experience;

  • A nursing qualification attained in NZ, the Philippines, USA, Canada, the UK, EU member country, Singapore, Hong Kong, and the UAE (but not for nursing services or “assist with medication”).

You must provide 2 professional references from a supervisor or colleague who can verify that you have performed the personal care services you want to offer on Mable. The references must relate to experience within an aged care or disability organisation within the last 5 years.

If you want to work with children and teenagers
(under 18 years old)

If you want to offer services via the Mable platform and intend to work with children, you must submit a valid Working With Children Check number (or equivalent in their state) for verification.

In states and territories where cards are provided, you must carry the card with you when providing your services.

If you want to provide transport

A current and valid Australian driver’s licence must be submitted to Mable to provide this service. Provisional licenses are acceptable.

You are responsible for your own vehicle insurance.

If you want to provide transport but have disclosable traffic offences on your police check, this will be assessed by Mable in accordance with our Police Check Policy.

Physiotherapist supports older client’s arm and back as they lift light dumbbells above their head.
Physiotherapist supports older client’s arm and back as they lift light dumbbells above their head.