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Join Mable for FREE to view support workers profiles

  • Peace of mind

    Each independent support worker has been verified with both police checks and references.

  • Better value support

    Because we’re online, our costs are lower. We pass the savings onto you!

  • Freedom of choice

    Enjoy the freedom and flexibility that comes with having a direct relationship with your support team.

Report an Incident

What is an Incident?

Incidents are “unplanned events or situations that result in or have the potential for injury, ill health, damage or other loss which occurred during an engagement between a worker and a client who have used the Mable Platform to connect.

Our Incidents & Complaints Management Policy provides guidance to anyone who wishes to notify us of an incident or make a complaint.

There are several ways to report an incident to Mable:

- Complete the online form below
- Contact us on 1300 73 65 73
- Email us at

If you’re a support worker, your incident must be reported on your timesheet.

What happens when we receive your incident?

We aim to review any incidents within 2 working days. We may contact you to seek additional information.

If a registered disability provider or an approved home care provider is connected to the Client’s account, Mable will forward the incident details to the registered or approved provider for review and investigation.

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