Becoming a support worker on Mable

What can I earn as a support worker on Mable?

Last updated 6 October 2023

As an independent support worker on Mable, you can choose the clients you work with, the hours you work and what you charge for your support services. That’s not all, though! Learn about all the benefits of being a support worker on Mable.

Let’s look at the different types of support you could provide and the indicative rates for each.

Mable support worker pay rates: Earn more

Traditional providers may charge up to 50% of the hourly service fee. Independent support workers on Mable receive the hourly rate they agree upon with their client, less Mable’s low 10% fee.

Additionally, Mable is an online platform, which keeps our operating costs much lower and enables us to pass on the savings to our clients. As mentioned above, support workers on Mable can negotiate their rates with their clients to decide how much they want to charge for their support services.

So how do you decide what to charge? This is where indicative rates come in.

How to set your rates on Mable 

Indicative rates are just that — an indication of your hourly rates when providing support through Mable. They aren’t absolute, rather, a guide for potential clients to understand how much you could charge for your support.

While setting your indicative rates on your Mable profile, remember:

  • As an independent contractor, you are responsible for your own holiday pay, sick leave, taxes and superannuation contributions, so take those figures into account before you set your rates
  • You receive the hourly rate you agree upon with the client, less Mable’s 10% fee 
  • Indicative rates are flexible, so they can be negotiated 
  • Consider your experience, qualifications, other skills (such as languages), ratings/reviews, from clients, the services you offer, the rates of other workers in your area offering similar services
  • What you charge is entirely up to you, although you cannot enter an indicative rate or agree to an actual rate below $36 per hour on Mable.

If you need assistance to set your rates, you can contact our Support Team on 1300 73 65 73 who can guide you through setting your rates. It’s also helpful to learn what other support workers with similar skills, qualifications and experience are setting as their indicative rates to give you an idea of how much to charge.

Let’s take a look next at the different types of support you can provide through Mable and how much you can earn for these. 

Support you can offer through Mable 

People living with disability and older adults have different support needs. Some will need a little support and others more, depending on their individual circumstances. Some clients will also require specialised support, which requires support workers to have certain qualifications.

Support services through Mable can include:

  • Domestic assistance and social support
  • Personal care support 
  • Nursing support

Social support and domestic assistance

This is where you might assist a client at home and in their daily life. Support could include cleaning, shopping, providing companionship, transport services, assisting on outings and more.   

Support workers providing social support and domestic assistance do not need any formal qualifications or prior experience. That said, any kind of support service does require you to have some basic skills and qualities

The average rate that support workers are offering these services is in the range of:

  • $45 to $55 per hour on weekdays 
  • $53 to $78 per hour on weekends.

Personal care

If your client requires support with personal hygiene (for example showering and dressing), medication assistance and preparing meals in their home, this is considered personal care.

You will need to have two years prior experience or industry qualifications to provide this service through Mable.  

The average rate that support workers are offering these services on Mable is in the range of:

  • $48 to $58 per hour on weekdays 
  • $58 to $83 per hour on weekends.

Note, this can be higher if the support worker is highly experienced and qualified or if the client has complex needs.

Please note the average hourly rate ranges displayed above are indicative only. They are calculated based on the average rate per support provider for session/support hours delivered by the majority of relevant support workers via Mable from 1 July 2022 to 31 December 2022 for all clients and filtered by service type. The rate range includes the applicable Mable fee at the time. Rate ranges can differ, depending on support category, location and level of experience.

Fixed Rates

In setting indicative fixed rates or agreeing fixed rates for longer service sessions, remember to consider the time you are active versus the time you are passive or sleeping. Your indicative and agreed rates are decided between you and your clients and can take into account many factors. 

Remember, you can always upskill, train and gain more qualifications to increase your earning potential and attract more clients. Mable is here to help you build a thriving business on your own terms. 
Discover how to become an independent support worker on Mable today.


Getting paid through the platform is easy. After a support session, you simply submit your Support Hours. Once this is approved by your client, Mable will generate an invoice and send this to the person or funding source (for example, the NDIS). Mable will follow up any unpaid invoices.

Once the client has paid for the support service, Mable then processes the payment (deducting the platform fee). This will appear in your nominated bank account usually 1-2 business days later.

Sometimes a client will require a longer session of support. This is where being able to negotiate the rate is helpful for both parties. When agreeing on longer service rates, consider the time you are actively supporting compared to when you are passive or sleeping.

Viewing other support worker profiles and joining our support worker Facebook group to ask members what they would charge for longer support sessions is a great strategy. 

If you are asked to work on a public holiday or weekend, it’s important to be transparent about your public holiday rates and weekend rates. Setting a public holiday and weekend rate on your Mable profile is the best way to do — and remember, this is a rate that needs to be agreed upon by you and your client.

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