Mable is an online platform where people connect to provide and receive disability and aged care support. Over the past decade, Mable has delivered more than 18 million hours of support across Australia, helping hundreds of thousands of clients achieve their desired level of independence.
For independent support workers, you can create a Mable profile and showcase experience, qualifications, preferred hours, and hourly rates. They can also apply for various jobs posted by clients to the platform.
For those in search of support, Mable provides a user-friendly interface to post job listings, search for suitable support workers, communicate through messages, and manage their bookings effectively. This tailored approach ensures that support workers and clients find the best matches for their specific requirements and schedules.
Yes, at Mable we value independence and ensure that clients can maintain their independence when hiring support workers through the platform. Using Mable allows you to set your own schedule, rates, and create an agreement with each support worker you hire.
In saying that, our support workers have a mandatory obligation to report an incident or raise their concerns with Mable should they suspect that their client requires an intervention or additional support, which could potentially impact the level of independence maintained. For more information check out our How to report an incident for support workers guide.
At Mable, we do everything we can to make sure clients feel safe and comfortable in the care and company of support workers hired through the platform. We understand that hiring a support worker for home help is a very personal decision, so you should have complete trust in the person you are inviting into your home. Before choosing a support worker, conduct a thorough review of their qualifications and compatibility with your needs to make sure they’re the best fit for you. Consider asking the following questions when interviewing a support worker:
No. Every support worker must complete an NDIS Worker Screening Check (which includes ID verification) via the link in your profile. These are applied for and conducted by each state separately, so refer to our NDIS Worker Screening Check page for prices and requirements your state.
The NDIS Worker Screening Check has replaced police checks as a mandatory requirement for all support workers on Mable. New support workers signing up to Mable require an NDIS Worker Screening Check.
Sometimes a client will require a longer session of support. This is where being able to negotiate the rate is helpful for both parties. When agreeing on longer service rates, consider the time you are actively supporting compared to when you are passive or sleeping.
Viewing other support worker profiles and joining our support worker Facebook group to ask members what they would charge for longer support sessions is a great strategy.
Support workers can offer a wide range of services on Mable, as long as they have the necessary qualifications and experience, and meet the legal requirements for offering each service. The flexibility offered at Mable allows them to cater to a variety of different clients, ranging from disability clients to older individuals, and offer different types of support, such as social support, personal care nursing and therapy.
Once a support worker has gotten all of their qualifications and certifications, they should make sure to advertise them alongside the services they offer, on their Mable profile, as this is what potential clients will be viewing when deciding whether or not to hire them as their support worker.
There are certain services that support workers can offer on Mable without needing any formal qualifications or prior experience, such as companionship or general domestic support. However, some of the more sought out disability or aged care support services will require some form of relevant qualification or experience. For example, qualifications are required to provide nursing services on the platform. Note, all support workers must still pass Mable’s verification process.
To learn more about support worker qualifications and experience requirements, check out our Help Centre article: Do you need qualifications to be a support worker?
Yes, you typically need to be an approved support worker with Mable to join the official Mable Facebook group. This group is designed to provide support, resources, and community engagement for approved support workers only.
When joining Mable, you will be required to accept our Terms of Use, the full details of which are available here. These include the following material terms:
You are not becoming an employee, contractor or franchisee of Mable. You are responsible for delivering care and support to your clients on Mable.
You must not use the Platform to recruit or subcontract any person. You must not engage with Clients or providers for 12 months from the date you last engaged with that Client or provider. If you engage off Platform, you will be subject to serious consequences including suspension, investigation, termination, and/or payment of monetary damages to Mable.
We only provide the Platform and Platform Services, and are not responsible or liable for anything in connection with the Care Services or the Care Services Agreement. For example, we will not be liable if someone gets hurt as a result of the services you provide.
You are responsible and liable for the Care Services you provide to Clients and for any liability arising under the Care Services agreement you enter into with a Client. You indemnify us for certain Claims and Losses that we or our affiliates suffer in connection with these things as well as your use or misuse of the Platform or Platform Services.
Both our liability and your liability is limited and capped, unless the liability is caused by fraud or is under an indemnity. Things that you indemnify us for include your breach of any Law, your recklessness, fraudulent or malicious breach of your agreement with us, or any death or personal injury that you cause.
Once you provide support to a Client and submit a Service Log, they will have 24 hours to approve the Service Log. In case they forget, the Service Log will be automatically approved so you can get paid, unless your Client disputes the Service Log or has requested to turn off the automatic approval of Service Logs. Clients or their Coordinator can also dispute an invoice if things don't look right to them. In that case, we will address their concerns and get in touch with you.
Each Care Services Agreement must meet the Platform Minimum Requirements, and the fees you charge for the Care Services that you provide must be no less that the Minimum Rate. Failure to meet these requirements is a Breach Event which may lead to suspension or termination.
We have the right to change the Terms of Use for Support Workers, the Minimum Rate, and (subject to some restrictions) the Mable Fees on notice to you. If you do not agree to these changes, you can terminate your Account.
Funding through the National Disability Insurance Scheme (NDIS) or a Home Care Package can cover a wide range of support services that are accessible via Mable. They include support services like personal care, domestic assistance, social support, nursing, therapeutic services and more. The specific coverage of a client’s funding depends on their individual plan and care requirements.
Support workers on Mable offer a wide range of services to meet an array needs across Australia. These include:
Through these services, clients will have access to the social, mental health, or physical support they need in order to maintain their wellbeing and independence, and to improve their overall quality of life.
For more insights into the support services offered via Mable, check out A guide to the support you can find on Mable.
Yes, clients can bring their own support workers to Mable. However, they will need to create a Mable account and go through the verification and approval process just like the other support workers using our platform. Once they are approved, the client will be able to hire them via the Mable portal and all payments will be managed within the Mable system.
Yes, Mable allows clients to modify their support services as and if their needs change. Clients can communicate directly with their support workers to adjust the schedule, the type of services being provided, or any other specifics. If a different or more specialised type of support is needed, clients can search for and book additional or alternative support workers through the Mable platform.
Yes, meal preparation and cooking is a popular aspect of domestic assistance services offered by support workers. Clients can discuss their dietary requirements and preferences directly with their support worker to develop a plan so they can make meals accordingly.
When joining Mable, you will be required to accept our Terms of Use, the full details of which are available here. These include the following material terms:
Support Workers are not employees, contractors or franchisees of Mable. Support Workers (and not Mable) are responsible for delivering care and support to you.
You must not use the Platform to engage with Support Workers off Platform for 12 months from the date you last engaged with that Support Worker. If you engage off Platform, you will be subject to serious consequences including suspension, investigation, termination, and/or payment of monetary damages to Mable.
We only provide the Platform and Platform Services, and are not responsible or liable for anything in connection with the Care Services or the Care Service Agreement. For example, we will not be liable if someone gets hurt as a result of the services a Support Worker provides.
You are responsible and liable for any liability that you cause arising under the Care Services Agreement you enter into with a Support Worker. You indemnify us for certain Claims and Losses the we or our affiliates suffer in connection with these things, as well as your use or misuse of the Platform or Platform Services.
Both our liability and your liability is limited and capped, unless the liability is caused by fraud or is under an indemnity. Things that you indemnify us for include your breach of any Law, your reckless, fraudulent or malicious breach of your agreement with us (or of your Care Services Agreement with a Support Worker), or any death or personal injury that you cause.
Once a Support Worker provides their Care Services to you, they submit a Service Log. You then have 24 hours to approve the Service Log. In case you forget, the Service Log will be automatically approved, unless you have requested to turn off the automatic approval of Service Logs. You can still dispute an invoice if things don't look right. In that case, we will address your concerns and get in touch with the Support Worker.
Each Care Services agreement must meet the Platform Minimum Requirements, and the fees Support Workers charge to you for the Care Services must be no less than the Minimum Rate. Failure to meet these requirements is a Breach Event which may lead to suspension or termination.
We have rights to change the Terms of Use for Clients, the Minimum Rate, and (subject to some restrictions) the Mable Fees on notice to you. If you do not agree to these changes, you can terminate your Account.
Older Australians can access government-funded financial assistance through a Home Care Package to help cover the costs of the standard support worker and home care services for older Australians to significantly reduce their out-of-pocket expenses. It gives older Australians access to the wide range of services available through Mable, such as personal care, domestic assistance, nursing care, therapeutic services, and any other assistance with daily living and more. These services can be tailored to individual needs through personalised care plans. This is best achieved with a provider that offers genuine self-management, such as HomeMade Support.
Note, at Mable, you can still hire support workers without having a Home Care Package.
No, on Mable, there is no limit to the number of local support workers that clients can connect with using their Home Care Package. Clients can hire multiple workers to meet their various support needs, ensuring comprehensive, qualitative and flexible care. They should consider their budget, however, and any limitations regarding their funding.
At Mable, we ensure the safety of all clients by having a rigorous verification process in place for all support workers. This process includes detailed reference and qualification checks, an NDIS Worker Screening Check, as well as Working with Children Checks, if and where applicable. Additionally, Mable provides insurance to support workers for all support sessions booked and invoiced through Mable, offering peace of mind for both clients and support workers, as well as detailed profiles and client reviews to further help both parties with making agreements.
Please note, the NDIS Worker Screening Check has replaced police checks as a mandatory requirement for support workers on Mable.
Depending on your type of funding, NDIS funds can be used to access services such as:
NDIS support workers can also provide specialised services. These include:
The key differences between self-managed and plan-managed NDIS plans are control and administrative responsibilities. Essentially, you have full control over your funds, including directly managing payments and service agreements.
On the other hand, plan-managed NDIS plans involve a third-party manager, such as Leap in!, who handles these admin tasks for you. They will ensure your plan is NDIS compliant, and all invoices will be sent straight to them for payment.
Mable supports both management options, allowing you to book support workers, track hours, and manage payments seamlessly.
Read more information about how to manage your NDIS funding.
If you’ve chosen to have your NDIS plan managed by the NDIA (also referred to as agency-management), the National Disability Insurance Agency (NDIA) is responsible for managing payments and keeping payment records of spending using your NDIS plan funding. If your NDIS funding is managed by the NDIA, you can only use NDIS-registered providers for your support. This means you cannot use Mable to book support.
Mable is not a traditional support provider organisation, it is an online platform. Mable doesn’t provide support, so it does not fit into any of the currently available provider registration categories.
Mable is an online platform that uses technology to connect people – including older Australians, people with disability or their carers – with independent support workers and support service providers in their community. These sole traders and small businesses may or may not be NDIS-registered.
By providing an online platform with safeguards where people can find, connect and manage their support teams, they have more choice and control over the support they receive and can pay lower hourly rates for support than NDIS reference rates. You can pay less and workers can earn more. Learn how Mable’s pricing works for everyone.
Ensuring the safety of its community is a top priority for Mable. All independent support workers undergo a rigorous verification process which includes reference checks, qualification checks and an NDIS Worker Screening Check. Only once they pass each check are they approved to work on Mable as a support worker.
Every support session booked on Mable also comes with insurance for support workers including Personal Accident cover, Medical Malpractice cover, and General & Products Liability, (exclusions apply), demonstrating Mable’s commitment to safety and quality care.
Learn more about the safeguards Mable has in place.
The NDIS Worker Screening Check has replaced police checks as a mandatory requirement for all support workers on Mable. New support workers signing up to Mable require an NDIS Worker Screening Check.
Every independent support worker on Mable must complete a strict verification process, including identity, qualifications, references, and an NDIS Worker Screening Check confirmed by a member of our team.
We also maintain ongoing assessments of support workers through client reviews and feedback. Additionally, Mable supports its workers with access to continuous training and resources to ensure they consistently deliver high standards of care.
Please note, the NDIS Worker Screening Check has replaced police checks as a mandatory requirement for support workers on Mable.
In cases of minor issues or disagreements with your independent support worker, you can attempt to try and resolve the issue directly with them through open communication. However, if the problem persists or is not being solved, please contact Mable’s Trust & Safety team for assistance.
To learn more about issues and how to report them, refer to our guide on How to block and unblock, report or make a complaint about someone.
Signing up for Mable is entirely free for clients, allowing them to start searching for, and communicating with support workers immediately.
While support workers can sign up for free, they cannot be approved to work on Mable without obtaining an NDIS Worker Screening Check (which includes ID verification). These are applied for and conducted by each state separately, so refer to our NDIS Worker Screening Check page for prices and requirements your state.
The NDIS Worker Screening Check has replaced police checks as a mandatory requirement for all support workers on Mable. New support workers signing up to Mable require an NDIS Worker Screening Check.
Each support worker sets their own hourly rates, within our $39 minimum hourly rate and the NDIS price cap (when applicable), which are clearly displayed on their profiles. Before booking a support worker, they and the clients must discuss and agree on the rate and schedule.
The cost structure is transparent, whereby clients pay the agreed rate plus a 7.95% client platform fee, while workers receive the agreed rate minus a 10% support engagement fee. No fees are charged until a client books a support worker and the services are delivered. Payments are made online and can be easily tracked through support hours in your Mable account. For more detailed information about Mable's pricing, you can visit our Pricing page.
Mable collects payments from clients on behalf of independent support workers.
Clients can use their NDIS funding, Home Care Package, or choose to pay privately.
Find out more about How payments work on Mable.
Mable has arranged a suite of insurance coverage through HMD Insurance Pty Limited (HMD). The insurance cover automatically applies to all support workers providing support sessions booked and invoiced through the Mable platform.
Support workers can access their Certificates of Insurance via their Mable account.
Mable insurance coverage includes:
To understand more about Mable’s insurance, visit our Insurance page.
If a support worker receives an offer to conduct support sessions and make payments outside of the Mable platform, it is important to contact Mable immediately. Maintaining all transactions and communications within Mable ensures the safety and integrity of the community. By keeping bookings within the platform, support workers and clients are protected by Mable's safeguards, including insurance for support workers, secure communication tools, and support from the Trust & Safety team.
Support workers will get paid after they complete and submit their support hours for the support session and Mable receives the funds from the client. Clients approve their support worker's support hours, pay the invoice and then Mable processes the payment.
To receive more guidance on how our payments work, refer to our guide on How payments work on Mable.
Support workers on Mable can set different rates for public holidays and weekends if they choose. These rates should be clearly listed on support worker profiles, so clients are aware of any variations in pricing for these times.
Learn more about how to set rates by reading up on our Set your support worker rates on Mable guide.
Mable Direct provides independent support workers, clients, and coordinators with direct access to affordable consumables, equipment, and wearables for their everyday needs.
Clients can use NDIS or aged care funding to make purchases, as long as they align with their needs. With Mable Direct you get fast delivery and customer support.
Consumables are the everyday items required to manage personal care-related needs. These products are low-risk and low-cost.
Mable Direct sell a range of consumables in the following categories:
• PPE
• Household cleaning
• Continence
• Technology
• Personal care
• Wound care
• Nutrition
• Urology
• Medical
Visit Mable Direct to browse the wide range of consumables.
The NDIS consumables budget allows you to spend up to $1,500 on reasonable and necessary consumables.
Learn more about how you can use your NDIS funding for consumables with our Guide to your NDIS consumables budget.
