Clients pay less

Workers earn more

Our low fees mean more hours of support for clients and better earnings for independent support workers.

Clients pay less on Mable

Clients on Mable pay less per hour than online-employed and traditional providers, on average.

Average hourly rates*

Mable benefits for clients

*Average rates shown. There’s no set rates on Mable, agree directly with your support worker, within our $36 minimum hourly rate and the NDIS price cap (when applicable).

The Mable rate is based on an average weekday hourly agreed rate for social support and domestic assistance in aged care and disability support observed on the Mable platform from 1 July 2023 – 31 December 2023. It includes an agreed rate of $52/hour plus the Mable client fee of 7.95%, totalling $56. The online-employed platform rate displayed is the hourly rate to consumers (including superannuation) of $59.95/hour for weekday shifts occurring between 6.00am and 8.00pm. The rate is taken from the current price guide on their website as at 31 August 2023. The traditional provider rate is taken from the NDIS Pricing Arrangements and Price Limits 2023-2024, valid from 1 July 2023. The line item is:  – Assistance with Self Care Activities- Standard – Weekday – Daytime, item number 01_011_0107_1_1_T of $66.45.

Workers earn more on Mable

Workers on Mable earn more per hour than online-employed and traditional providers, on average.

Average hourly rates*

Mable benefits for clients

*Average rates shown. There’s no set rates on Mable, agree directly with your client, within our $36 minimum hourly rate and the NDIS price cap.

The Mable rate is based on an average weekday hourly agreed rate for social support and domestic assistance in aged care and disability support observed on the Mable platform from 1 July 2023 – 31 December 2023. It includes an agreed rate of $52/hour minus the 10% support worker fee, totalling $47. The online-employed platform rate displayed is the hourly rate for support workers (including superannuation) rate of $39.68/hour for weekday shifts occurring between 6.00am and 8.00pm. The rate is taken from the current price guide on their website as at 31 August 2023. The “traditional provider” rate is an average of hourly wages (including superannuation) of $36.60 which are publicly available from some major disability and aged care providers.

How Mable's fees compare

Fees as a percentage of each hour of support:
  • Worker and client agree on an hourly rate of support, “the agreed rate” – say $50
  • Mable’s client platform fee is 7.95%, which equals $3.98 – so the client pays $53.98
  • Mable’s worker platform fee is 10%, which equals $5 – so the worker takes home $45
  • The total fee Mable receives equals $8.98, which is 16.6% of what the client pays.

The 32.4% online employed provider fee represents the difference between what the client pays and the support worker earns as a percentage per hour of support for disability support workers. The rate is taken from the current price guide on their website as at 31 August 2023.
The traditional provider fee is based upon a sample of traditional providers offering services in disability and aged care. The fee represents the amount the client pays and the support worker earns as a percentage per hour of support. Prices have been taken from their websites as at July 2023.

Support rates on Mable

These are the average rates observed on the Mable platform for the period 1 July 2023 – 31 December 2023.

Example average hourly rates

Weekend

$55 – $79

Weekday

$46 – $56

Weekend

$60 – $83

Weekday

$50 – $58

Disclaimer: Average hourly rates displayed above are indicative. The rates are calculated based on the average rate per support provider for shifts/timesheets delivered by relevant support workers on Mable from 1 July 2023 – 31 December 2023. The average rate includes the applicable Mable fee at the time. Average rates can differ, depending on support category, location, and level of experience. The figures and comparisons on this page are necessarily general. Arrangements between independent workers and people who require their services (including hourly rate and hours of work) facilitated through the Mable platform will be the subject of agreement between the relevant individuals.The rate does not take into account other factors, such as total hours of work available or training, qualifications or experience.