Q: A profile photo and bio

You must set up a profile . Upload a profile photo – a close-up, colour photograph of your own face. You will also need a short bio , which should include your key skills, interests, and things you enjoy – keep it light and conversational.

Question 1

An Australian Business Number (ABN)

Accepted Answer

As an independent support worker on Mable, you must add an ABN to your profile before you can be approved to apply for jobs posted by clients on the platform. You can get a free ABN from the Australian Business Register.

Question 2

An NDIS Worker Screening Check – cost from $100

Accepted Answer

All new Mable support workers must have a valid NDIS Worker Screening Check, no matter the service they provide. Existing support workers will also require one when their police check expires.

More information about the check

It’s needed on Mable for Aged Care too: even if you don’t intend to work with NDIS participants, the NDIS Worker Screening Check is recognised in aged care, and you’ll still need to have one to work in aged care on Mable.
It has different names and processes in each state and territory: the check’s name, steps, and costs vary depending on where you live.
It’s valid across Australia: even with local differences, the check is a national tool and is valid for 5 years everywhere in Australia.

Police checks have been replaced by the NDIS Worker Screening Check. This is a mandatory requirement for all support workers on Mable. New support workers signing up to Mable require an NDIS Worker Screening Check. Existing Mable support workers may use their existing checks until they are expired, at which time they must provide an NDIS Worker Screening Check.

Question 3

Completed infection control training

Accepted Answer

Before you can be approved to work as a support worker on the Mable platform, you must watch a 30-minute Infection Control Training video, which is a part of your account setup.

Question 4

At least 2 references

Accepted Answer

You must provide 2 professional references from a supervisor or colleague who can verify that you have performed the personal care services you want to offer on Mable.

The references must relate to experience within an aged care or disability organisation within the last 5 years.

Question 5

A profile photo and bio

Accepted Answer

You must set up a profile. Upload a profile photo – a close-up, colour photograph of your own face. You will also need a short bio, which should include your key skills, interests, and things you enjoy – keep it light and conversational.

Question 6

Qualifications

Accepted Answer

To offer Personal Care services on Mable, you must have either:

A Certificate III or IV in Aged Care or Disability Support
A similar qualification
A minimum of 2 years’ equivalent experience;
A nursing qualification attained in NZ, the Philippines, USA, Canada, the UK, EU member country, Singapore, Hong Kong, and the UAE (but not for nursing services or “assist with medication”).

Question 7

Working with Children Check – cost from $80

Accepted Answer

If you want to offer services via the Mable platform and intend to work with children, you must submit a valid Working With Children Check number (or equivalent in their state) for verification.

In states and territories where cards are provided, you must carry the card with you when providing your services.

Question 8

A valid Working with Vulnerable People card – cost from $131

Accepted Answer

If you are offering services in Tasmania or the ACT, you must submit a Working With Vulnerable People check. This check is in place of a Working With Children Check but must be submitted regardless of whether you will work with children.

Question 9

How long does it take to get paid on Mable?

Accepted Answer

There are three payment options on Mable. When you receive your payments depends on which option you choose:

Regular payments – your payment will be sent to you within two business days from when we collect the payment from your client. Payment collection times depend on the client’s funding source and payment method and can vary. We follow up on any overdue or unpaid payments as per our terms of use.
Express Pay – Mable has partnered with PayNow Finance to offer Express Pay. Express Pay guarantees you receive payment within 3 business days (subject to eligibility). You can select the Express Pay payment option in support hours. A 1.5% fee applies.
10-Day Payments – If you are eligible for 10-Day Payments, and you’ve turned on this payment option (on your billing page or in account settings on mobile), Mable Payment Services pays your eligible support hours within 10 days, from approval, even if the payment is still being collected from the client or their funding source. So, if we’ve not collected your payment by day 10, we’ll pay you the value of your support hours, and take ownership of the invoice and responsibility for collection of payment for that invoice. If we collect your payment sooner, you’ll be paid right away.

Question 10

How much does Mable cost?

Accepted Answer

Signing up for Mable is entirely free for clients, allowing them to start searching for, and communicating with support workers immediately.

While support workers can sign up for free, they cannot be approved to work on Mable without obtaining an NDIS Worker Screening Check (which includes ID verification). These are applied for and conducted by each state separately, so refer to our NDIS Worker Screening Check page for prices and requirements your state.

The NDIS Worker Screening Check has replaced police checks as a mandatory requirement for all support workers on Mable. New support workers signing up to Mable require an NDIS Worker Screening Check.

Each support worker sets their own hourly rates, within our $39 minimum hourly rate and the NDIS price cap (when applicable), which are clearly displayed on their profiles. Before booking a support worker, they and the clients must discuss and agree on the rate and schedule.

The cost structure is transparent, whereby clients pay the agreed rate plus a 7.95% client platform fee, while workers receive the agreed rate minus a 10% support engagement fee. No fees are charged until a client books a support worker and the services are delivered. Payments are made online and can be easily tracked through support hours in your Mable account. For more detailed information about Mable's pricing, you can visit our Pricing page.

Question 11

What is Express Pay on Mable?

Accepted Answer

If greater certainty about when you’ll be paid or being paid more quickly helps you, we’ve partnered with PayNow Finance Pty Ltd to offer Express Pay. Express Pay is an optional feature that guarantees your invoice is paid in 3 business days (subject to eligibility). You can access this in the Support Hours tab. A 1.5% fee will be applied if you use this option. Learn more about Express Pay on our website.

Disclaimer: This product will no longer be available from 18 November 2026.

Question 12

What is 10-Day Payments?

Accepted Answer

10-Day Payments is an optional feature that guarantees a support worker’s invoice is paid within 10 days of their support hours being approved (subject to eligibility). Mable Payment Services pays the support worker within 10 days of their support hours being approved even if the payment is still being collected from the client or their funding source.

Disclaimer: This product will no longer be available from 18 November 2026.

Make a difference as a personal care worker on Mable

The Mable difference

Enjoy freedom of choice

Earn more for your work

Insurance with every booking

Why personal care?

What do I need to provide personal care services?

Mandatory

If you want to work with children and teenagers (under 18 years old)

Mandatory in Tasmania or ACT

Enhance your career with Mable

(CHC33015) Certificate III in Individual Support (Disability)

(CHC33015) Certificate III in Individual Support (Ageing)

Boost your earnings

Choose your hourly rates

Fast payment options

Payment FAQs

Services personal care support workers can offer

Manual handling and mobility

Hoist and transfer

Medication assistance

Exercise assistance

Light massage

Showering, dressing, grooming

Toileting

Discover Mable features and benefits

Insurance

Mable Wellbeing Platform

Webinars and live events

Mable Learning Hub

Some helpful links to get you started

Want to be an independent support worker on Mable?