Make a difference as a personal care worker on Mable

There are three payment options on Mable. When you receive your payments depends on which option you choose:

• Regular payments – your payment will be sent to you within two business days from when we collect the payment from your client. Payment collection times depend on the client’s funding source and payment method and can vary. We follow up on any overdue or unpaid payments as per our terms of use.
• Express Pay – Mable has partnered with PayNow Finance to offer Express Pay. Express Pay guarantees you receive payment within 3 business days (subject to eligibility). You can select the Express Pay payment option in support hours. A 1.5% fee applies.
• 10-Day Payments – If you are eligible for 10-Day Payments, and you’ve turned on this payment option (on your billing page or in account settings on mobile), Mable Payment Services pays your eligible support hours within 10 days, from approval, even if the payment is still being collected from the client or their funding source. So, if we’ve not collected your payment by day 10, we’ll pay you the value of your support hours, and take ownership of the invoice and responsibility for collection of payment for that invoice. If we collect your payment sooner, you’ll be paid right away.

The support worker’s Mable fee is the agreed rate minus 10%, while the client’s fee is the agreed rate plus 7.95%. For example, if $45 per hour is the agreed rate, with Mable’s 7.95% client platform fee the client pays $48.58 per hour ($45 x 1.0795 = $3.58 fee). With Mable’s 10% worker platform fee ($45 x .1 = $4.50 fee) the worker receives $40.50 an hour. We give safeguards and protections with every Mable booking. These include a high-level suite of insurances and our Trust & Safety Team available for all support booked on Mable.