When do I get paid?
Learn more about payment options, processes and timeframes and why you may experience a payment delay.
In this article
- How do I get paid?
- What are the different payment options on Mable?
- How do I find out when my support hours were approved?
How do I get paid?
Before working for your client on Mable, you must send your client a service agreement. Once they’ve approved it, you can begin providing support and submit your support hours for payment.
- After the support session, submit your support hours.
- The client or their representative approves the support hours – typically within 24 hours – and an invoice is generated. For most clients, invoices are generated weekly on Wednesdays. To help avoid delays, we recommend submitting completed support hours before Tuesdays at 9am (AEST).
- Mable invoices the person or organisation responsible for the client’s funding source.
Note: All invoices are checked for issues that might prevent or delay collection of your payment.
Then, how long it takes to get paid depends on your chosen payment option.
Learn more about payment options, processes and timeframes and why you may experience a payment delay.
What are the different payment options on Mable?
There are three payment options on Mable:
- Regular payments
- 10-Day Payments
- Express Pay
How do I find out when my support hours were approved?
The approval status of support hours can be found in your support hours’ ‘client approved’ column. This shows whether your client has approved or rejected your support hours. If approved, hover your mouse over the green box, and a pop-up will appear to show the approval date.
In the mobile app, approved support hours can be found in the ‘Current’ section of the Support Hours tab. Support hours waiting for approval will appear in the ‘Pending’ section.
If your support hours have been rejected, get in touch with your client to understand more. If, after speaking with your client, you believe your support hours have been incorrectly rejected, contact Mable’s customer support team for assistance.