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  • Peace of mind

    Each independent support worker has been verified with both police checks and references.

  • Better value support

    Because we’re online, our costs are lower. We pass the savings onto you!

  • Freedom of choice

    Enjoy the freedom and flexibility that comes with having a direct relationship with your support team.

Feedback & Complaints

Mable is committed to enabling positive outcomes for its customers and always listening to the experience and feedback from the Mable Community. Your feedback is important as it helps us to improve our services and the Mable platform.

Our Incidents & Complaints Management Policy sets out the approach we take when responding to incidents and complaints, and highlights our commitment to consistency, quality, and continuous improvement.

There are several ways you can provide feedback to Mable:

Complete the online form
Contact us on 1300 73 65 73
Email us at

What happens once we receive your feedback?

We will acknowledge your feedback by either an email or phone as soon as practicable. A member of our Customer Engagement team may contact you to gather additional information. We aim to complete a review of your feedback and respond within 10 working days. If you are still unhappy with the outcome, you may request the matter to be reviewed by a member of Mable Executive team.

If you’re still dissatisfied with the outcome and wish to lodge a complaint to external agencies

Disability services:

If you are in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, a complaint can be made to the NDIS Quality and Safeguards Commission by:

Telephone: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
Complete online form

If you are in WA, a complaint can be made to Health and Disability Services Complaints Office (HaDSCO)

Telephone: 1800 813 583

Ageing Services: Aged Care Quality and Safety Commission

Allied Health: Health Care Complaints Commission

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