Why should I be an independent support worker on Mable?

An older woman and her support worker sit knitting together.

If you’re new to the profession, congratulations on your career decision to become a support worker! Whether you’re new or an experienced support worker, aged care or disability support worker, we are happy to welcome you to the Mable community.

Mable helps clients seeking support, to directly connect with independent support workers who provide aged care support, disability support or both.

With thousands of jobs being posted on Mable every week, there’s never been a better time to be a support worker on Mable.

As an independent support worker on Mable, you have the freedom to choose the clients you work with, the hours you work and what you charge for your support services.

If you’re:

  • Ready to be your own boss
  • Looking for change
  • Needing flexibility
  • Wanting to upskill
  • And most importantly, wanting to channel your passion for helping others in the community.

…then you’re ready to become an independent support worker on Mable.

Benefits of being an independent support worker on Mable

The flexibility of being your own boss

By providing services independently through Mable, you’re in control of running your own business. You choose the clients you work with, the services you provide and the hours and days you work.

Build relationships with clients

For clients and independent support workers, getting to know each other on a consistent basis is rewarding and can often lead to even more positive outcomes.

Earn more

When creating your Mable profile, you can provide an indication of your hourly rates. You’ll receive the hourly rate you agree upon with your client, less Mable’s low, 10% fee. Learn more about how much you can earn when you provide support through Mable.

Insurance and safeguards

As part of the Mable independent worker community, your safety and the safety of your clients is paramount. All support sessions arranged and invoiced on the platform are covered by a suite of insurances.

Easy access to clients

We attract over 4,000 new clients every month, and more than 11 million hours of support have been booked through Mable so far! By using Mable, clients will generally find you. The Mable team will also assist by sending clients your way if you appear to be a good match.

Invoicing and collection support

We work on your behalf to ensure receiving payment is as seamless as possible. This includes automated invoicing and collection support.


We know how important prompt and regular payment is to you, so we are here to support you with running your small business on Mable, in any way we can. Our features such as 10-Day Payments and Express Pay are designed to reduce the stress of having to handle financial interactions so that you can focus on building relationships with your clients. Learn more about how payments work on Mable.

Support with managing your tax, super and insurance

Independent support workers on Mable also have access to the Mable Tax Benefits Program, with support and resources available from award-winning tax and accounting firm YOUtax.

Do it all through Mable

All the agreements you have with your clients, all the support hours and support notes, and a record of all your billings, invoices and tax information, are all at your fingertips on your Mable account. That means you don’t have the headache of worrying about admin and invoicing, payment collection and record keeping. Our mission is to provide you with the tools for you to build your own business and brand on Mable.

Upskilling opportunities

Now that you’re ready to be your own boss, you’re probably ready to expand your skills, capabilities and experience. Mable provides free training opportunities through the Mable Learning Hub, which features more than 170 free courses from reputable providers.

Ongoing phone and online support

Provided by Mable’s Australia-based team, we are here to support you on your journey to becoming an independent support worker and run your own business on Mable. Call a 1300 736 573 or visit the Mable Help Centre for frequently asked questions.

Complimentary counselling, available 24/7

If you need to talk to someone about any personal or work-related matters, trained counsellors are available 24/7 to discuss your concerns in confidentiality through the Mable Wellbeing Platform.

BYO clients

You can bring existing clients with you to Mable.

Support every step of the way

Even after the onboarding process, we continue to support you. Mable monitors the expiry of your Police Check, Working with Children Check and Nursing Registration (if relevant) and reminds you to update your checks, as well as sharing information about new regulatory requirements.

Mable’s low platform fees

Our low platform fees ensure savings are shared between you and your client. That means your client could pay less for support and can engage you for more hours, while you have the potential to earn more. Mable gets the balance right by offering you compelling value including insurance and safeguards and benefits, including free counselling and support, subsidised accredited training and over 170 online learning modules to keep you upskilled and maximising your earning potential.

Build your brand

Client rating and reviews of their experience with independent workers on Mable is just one of the ways we help potential clients get to know you. Your rating and reviews are an important part of your brand and designed to help you build your business.

Your interests, hobbies and talents can be a game changer

Clients on Mable put a lot of emphasis on finding support workers with whom they share common interests or hobbies. That could include anything, from music and being a chef to animation! Through Mable, you can leverage your hobbies, talents and interests to find the perfect job for you.

Be part of a community and connect with peers

When you sign up with Mable, you become part of the Mable community. You can also join our Community of independent workers on Facebook to connect with, learn from and share with other independent support workers on Mable.

Make a difference in someone’s life

Being an independent worker on the Mable platform is rewarding. People living with disability or people who are ageing, often need support to live life their way. Mable encourages you to build an ongoing, direct relationship with your clients, helping you to focus on long term goals. In addition to this, clients who book you through Mable pay low overheads and administration fees, meaning they can often get more hours of care and support out of the funds they have available.

Become part of the Mable community

Each independent support worker offering their services on Mable is strengthening our community. Together, you represent the future of the industry, offering flexible, tailored and efficient support.

Ready to take the next step? Take a look at our guide on how much you can earn through Mable and how to become a support worker on Mable.


It depends on what type of support work you are providing. Tasks and duties of a support worker may include:

  • Assisting with domestic duties such as shopping, menu planning, cooking, washing and cleaning
  • Helping with outings, social activities and other daily routines
  • Providing companionship and support to assist clients to develop their existing skills, abilities and confidence.

Find out more about what aged care or disability support workers do.

As an independent support worker signed up on Mable, there’s a range of services you can offer. Find out more about these on the website.

By signing up on Mable, support workers operate as sole traders or independent contractors, i.e. they have the freedom to run their own small business. This means they have control over what they charge and how often they work. As support workers on Mable are self-employed — and not employees of Mable — they are not entitled to sick leave.

However, they have the flexibility to:

  • Set their rates in a way that compensates for any sick leave they may have to take
  • Build a ‘sick days bank’ to account for days they can’t work
  • Include mutually-agreed terms in their agreement with Mable clients to account for sick days.

It depends on what services you plan to offer. You don’t need qualifications for social support and domestic assistance. Qualifications are required for personal care, nursing and allied health professional services.