Becoming a support worker on Mable

Why should I be an independent support worker on Mable?

Last updated 11 July 2023

If you’re new to the profession, congratulations on your career decision to become a support worker! Whether you’re new or an experienced support worker, aged care or disability support worker, we are happy to welcome you to the Mable community.

Mable helps clients seeking support, to directly connect with independent support workers who provide aged care support, disability support or both. 

With thousands of jobs being posted on Mable every week, there’s never been a better time to be a support worker on Mable.

As an independent support worker on Mable, you have the freedom to choose the clients you work with, the hours you work and what you charge for your support services.

If you’re: 

  • Ready to be your own boss
  • Looking for change
  • Needing flexibility
  • Wanting to upskill
  • And most importantly, wanting to channel your passion for helping others in the community

…then you’re ready to become an independent support worker on Mable.

Benefits of being an independent support worker on Mable

The flexibility of being your own boss

By providing services independently through Mable, you’re in control of running your own business. You choose the clients you work with, the services you provide and the hours and days you work. 

Build relationships with clients

For clients and independent support workers, getting to know each other on a consistent basis is rewarding and can often lead to even more positive outcomes.

Earn more

When creating your Mable profile, you can provide an indication of your hourly rates. You’ll receive the hourly rate you agree upon with your client, less Mable’s low, 10% fee. Learn more about how much you can earn when you provide support through Mable.

Insurance and safeguards

As part of the Mable independent worker community, your safety and the safety of your clients is paramount. All support sessions arranged and invoiced on the platform are covered by a suite of insurances.

Easy access to clients

We attract over 4,000 new clients every month, and more than 11 million hours of support have been booked through Mable so far! By using Mable, clients will generally find you. The Mable team will also assist by sending clients your way if you appear to be a good match.

Invoicing and collection support

We work on your behalf to ensure receiving payment is as seamless as possible. This includes automated invoicing and collection support. 


We know how important prompt and regular payment is to you, so we are here to support you with running your small business on Mable, in any way we can. Our features such as 10-Day Payments and Express Pay are designed to reduce the stress of having to handle financial interactions so that you can focus on building relationships with your clients. Learn more about how payments work on Mable.

Support with managing your tax, super and insurance

Independent support workers on Mable also have access to the Mable Tax Benefits Program, with support and resources available from award-winning tax and accounting firm YOUtax.

Do it all through Mable

All the agreements you have with your clients, all the support hours and support notes, and a record of all your billings, invoices and tax information, are all at your fingertips on your Mable account. That means you don’t have the headache of worrying about admin and invoicing, payment collection and record keeping. Our mission is to provide you with the tools for you to build your own business and brand on Mable. 

Upskilling opportunities

Now that you’re ready to be your own boss, you’re probably ready to expand your skills, capabilities and experience. Mable provides free training opportunities through the Mable Learning Hub, which features more than 170 free courses from reputable providers. Read more about how the Mable Learning Hub has helped support workers.

Ongoing phone and online support

Provided by Mable’s Australia-based team, we are here to support you on your journey to becoming an independent support worker and run your own business on Mable. Call 1300 73 65 73 or visit the Mable Help Centre for frequently asked questions.

Complimentary counselling, available 24/7

If you need to talk to someone about any personal or work-related matters, trained counsellors are available 24/7 to discuss your concerns in confidentiality through the Mable Wellbeing Platform.

BYO clients

You can bring existing clients with you to Mable.

Support every step of the way

Even after the onboarding process, we continue to support you. Mable monitors the expiry of your Police Check, Working with Children Check and Nursing Registration (if relevant) and reminds you to update your checks, as well as sharing information about new regulatory requirements. 

Mable’s low platform fees

Our low platform fees ensure savings are shared between you and your client. That means your client could pay less for support and can engage you for more hours, while you have the potential to earn more. Mable gets the balance right by offering you compelling value including insurance and safeguards and benefits, including free counselling and support, subsidised accredited training and over 170 online learning modules to keep you upskilled and maximising your earning potential.

Build your brand

Client rating and reviews of their experience with independent workers on Mable is just one of the ways we help potential clients get to know you. Your rating and reviews are an important part of your brand and designed to help you build your business. 

Your interests, hobbies and talents can be a gamechanger

Clients on Mable put a lot of emphasis on finding support workers with whom they share common interests or hobbies. That could include anything, from music and being a chef to animation! Through Mable, you can leverage your hobbies, talents and interests to find the perfect job for you.

Be part of a community and connect with peers

When you sign up with Mable, you become part of the Mable community. You can also join our Community of independent workers on Facebook to connect with, learn from and share with other independent support workers on Mable.

Make a difference in someone’s life

Being an independent worker on the Mable platform is rewarding. People living with disability or people who are ageing, often need support to live life their way. Mable encourages you to build an ongoing, direct relationship with your clients, helping you to focus on long term goals. In addition to this, clients who book you through Mable pay low overheads and administration fees, meaning they can often get more hours of care and support out of the funds they have available.

Hear it from the Mable community

There’s nothing better than to hear it directly from those who are part of Mable to know why it’s great to be part of this great community. 

Meet Niklas and his independent support worker Guy: Niklas and his independent support worker Guy are both keen musicians. It’s one of the things that drew them to each other, but it’s not the only thing they have in common.

Meet Steph and her independent support worker Jane: Steph shares how engaging independent support workers like Jane has given her the flexibility to pursue her passion and build her business, Dower Productions.

Meet David and his independent support worker Quentin: Quentin, who is a singer, actor and musician, bonded with David over their shared love of music.

Become part of the Mable community

Each independent support worker offering their services on Mable is strengthening our community. Together, you represent the future of the industry, offering flexible, tailored and efficient support. 

Ready to take the next step? Take a look at our guide on how much you can earn through Mable and how to become a support worker on Mable.


Support workers play a key role in ensuring people receive the assistance they need over their lifetime and their work can make a significant difference to the quality of someone’s life. 

Both aged care and disability support workers can support people with daily personal care, transport, household tasks, community participation and support to implement nursing, personal care, speech therapy, psychology, physiotherapy and occupational therapy services. 

Learn more about what aged care and disability support workers do.

As an independent support worker on Mable, you are an independent contractor and are-self employed. As such, you are not employed by Mable and are not entitled to sick leave. 

However, you have the flexibility to:

  • Set your rates in a way that compensates for any sick leave you may have to take
  • Build a ‘sick days bank’ to account for days you can’t work

Include mutually-agreed terms in your agreement with Mable clients to account for sick days.

Although you don’t need a formal qualification to become a support worker to provide Social Support & Domestic Assistance your clients would benefit from certain qualities and skills you can draw on. Skills like gardening, shopping and meal planning and cleaning can all be used to provide Social Support and Domestic Assistance. 

If you’re looking to expand on the services you offer, there are a range of qualifications you can undertake to upskill and expand your client base. Learn more about qualifications to be a support worker.

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