Support Individual Health & Emotional Wellbeing
Gain knowledge on building support plans for client health and wellbeing.
CPD Points: 2
Find work-life balance and build meaningful connections. Choose what support to provide based on your skills and qualifications. Choose jobs and clients that match your schedule, location and interests.
Our low fees could mean better earnings for each of your support sessions. Show your indicative rates on your profile, then discuss and agree on your hourly rate with your clients before support is delivered.
Every session booked and invoiced through Mable comes with insurance for support workers, including: Personal Accident cover, Medical Malpractice cover, and General & Products Liability.
As an independent support worker on Mable, you must add an ABN to your profile before you can be approved to apply for jobs posted by clients on the platform. You can get a free ABN from the Australian Business Register.
You must complete a police check (which includes ID verification) via the link in your profile. Our partner, Checked Australia, provides this for $44, a 31% discount on their standard rate of $64.
The police check is reviewed by Mable per our assessment criteria outlined in the Police Check Policy.
We do not accept existing police checks, even ones previously obtained from Checked Australia. This process ensures that all the police checks we receive are verified, validated and accurately represent the requirements of support work.
Mable does not make any commission from our partnership with Checked Australia.
Before you can be approved to work as a support worker on the Mable platform, you must watch a 30-minute Infection Control Training video, which is a part of your account setup.
You must provide at least 2 professional or character references in order to offer support services on Mable.
You must set up a profile. Upload a profile photo – a close-up, colour photograph of your own face. You will also need a short bio, which should include your key skills, interests, and things you enjoy – keep it light and conversational.
If you are offering services in Tasmania or the ACT, you must submit a Working With Vulnerable People check. This check is in place of a Working With Children Check but must be submitted regardless of whether you will work with children.
If you want to offer nursing services on Mable, you must have a current nursing registration with AHPRA that has been active for a minimum of 12 months (as a Registered Nurse or Enrolled Nurse).
You must also provide two professional or character references.
Learn how Simone’s nursing services help Fay and her family regain their independence.
In-demand services include:
Independent support workers have the freedom to set their rates on Mable, subject to the Mable minimum rate. Rates can be set for service types, session lengths, days and times of the week and public holidays. All pricing is agreed with clients before support is delivered on Mable.
You can learn more on our pricing page.
Payment options include regular payments, Express Pay* and 10-Day Payments. If you choose 10-Day Payments, you receive a payment within 10 days of support hours approval*.
*Fees or eligibility criteria may apply.
There are three payment options on Mable. When you receive your payments depends on which option you choose:
Signing up for Mable is entirely free for clients, allowing them to start searching for, and communicating with support workers immediately.
While support workers can sign up for free, they cannot be approved to work on Mable without obtaining a new police check through our partner, Checked Australia, via the link in their Mable profile. This costs $44, a 31% discount on their standard rate of $64. The police check includes ID verification.
Each support worker sets their own hourly rates, within our $38 minimum hourly rate and the NDIS price cap (when applicable), which are clearly displayed on their profiles. Before booking a support worker, they and the clients must discuss and agree on the rate and schedule.
The cost structure is transparent, whereby clients pay the agreed rate plus a 7.95% client platform fee, while workers receive the agreed rate minus a 10% support engagement fee. No fees are charged until a client books a support worker and the services are delivered. Payments are made online and can be easily tracked through support hours in your Mable account. For more detailed information about Mable's pricing, you can visit our Pricing page.
If greater certainty about when you’ll be paid or being paid more quickly helps you, we’ve partnered with PayNow Finance Pty Ltd to offer Express Pay. Express Pay is an optional feature that guarantees your invoice is paid in 3 business days (subject to eligibility). You can access this in the Support Hours tab. A 1.5% fee will be applied if you use this option. Learn more about Express Pay on our website.
10-Day Payments is an optional feature that guarantees a support worker’s invoice is paid within 10 days of their support hours being approved (subject to eligibility). Mable Payment Services pays the support worker within 10 days of their support hours being approved even if the payment is still being collected from the client or their funding source.
Gain exclusive access to the Learning Hub, with 170+ professional learning and development courses available to you, free of charge. Continuing Professional Development (CPD) points are available with some courses, including:
Access free and confidential counselling services, 24 hours a day, exclusive discount offers from top retailers, and an extensive library of mental health resources.
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