Social and domestic
Ideal for people new to the industry, this might include companionship, help around the house, support getting out and about and lots of other things! You don’t need specific qualifications.
As an independent support worker, you’re running your own business. Choose the clients you work with, the services you want to provide and the hours you work
We’ve got you covered. All support workers are protected by a suite of insurances (public liability, personal accident, and professional indemnity)
Traditional providers can often charge up to 40-50% of the hourly service fee. On Mable, independent workers receive the hourly agreed rate, less 10%
We’ve designed Mable to be an easy-to-use online platform. Just a simple 3-step process, and you’re in control all the way.
Create a profile that will help clients get to know you better. You’ll include your skills and experience, rates, availability and interests. You’ll need to provide references and we’ll need to do some checks.
Once you’re approved, people looking for support will contact you directly or you can search for jobs in your area. Together, you can agree the rates, hours and services that work for you both.
Keep track of your clients, timesheets and payments all through the Mable platform, available online and through the mobile app.
One your rate is agreed, your client pays the agreed rate plus 5%. You receive the agreed rate less 10%
The illustrative example based on an agreed rate of $40. Rates typically range from $30.00 – $48.00 on the platform across independent workers with different experiences, qualifications and services.
Not all services require formal qualifications – just a good heart and empathy for others. Feel free to go ahead and get started, we’re here to help you along the way!
All your client agreements, timesheets, invoices, messages and records all in one place
We work on your behalf to ensure receiving payment is as seamless as possible. This includes automated invoicing and collection support.
Access to our online Learning Hub with over 100+ courses and ongoing phone and online support with our Australia-based Mable team.
Engage with Mable's aged & disability community and build a network of local clients in your area. The choice is yours.
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You can obtain an ABN by applying for it through the ATO via the Australian Business Register website. There is no fee for applying but if you use a tax agent to complete an application for you they may charge for their services.
As part of our safeguards for our Mable community, our policy requires all independent support workers to apply and pay for a new Police Check through our partner Checked Australia, even if you have an existing check.
This is because Checked Australia ensures all police checks are verified, validated and a true representation of police history.
You can obtain a police check at a discounted price via your onboarding process. Once it is completed you will receive a copy and can use it for other purposes.
If you are only offering social support and domestic assistance, you do not need any formal qualifications, but you will need:
If you would like to offer personal care you will need to have the following:
Personal care qualification from at least one of the following:
If you would like to offer nursing services you will need to have the following:
If you need any assistance completing your profile, please don’t hesitate to contact our registration team on 1300 73 65 73
All care workers are required to submit two references as part of the application process.
If you are offering personal care or nursing services, you will need two professional references. Professional references include supervisors, senior colleagues, trainers, and clients.
If you are only offering social support and domestic assistance, you will need two personal references. Personal references include colleagues at the same level or other qualified people who know you.
Family members or partners / spouses cannot be accepted as references under any circumstances.
If you are unsure who you can use as a reference, please call us on 1300 73 65 73.
You will automatically be covered by insurance that Mable arranges on your behalf for all care you provide to clients that is confirmed as delivered and paid for via the Mable platform when:
The insurance policy is provided by Zurich Australian Insurance and covers professional indemnity, public liability and personal accident insurance (including journey insurance) for all Support Workers. More information on the insurance policies provided by Zurich Australia.
This provides you and your clients with important peace of mind.
It is important that you make sure all hours of services provided to your clients are accurately recorded and confirmed as delivered and paid for via the Mable platform as you will not be covered by insurance if services are not recorded as delivered and paid for through Mable.
This depends on how quickly you complete your time sheet, and the method of payment that the client is using. Support workers are only paid once the client has paid in full for the session.
If the client is paying by credit card, then payment to the support worker is usually made within 5 days of the time sheet being approved by the client. If the client is paying by direct debit, it can take up to 10 days for payment to be collected from the client and paid to the care worker once the time sheet is approved. This is due to additional processing time by the bank.
Some organisations pay by invoice which is generated by the Mable platform on your behalf. All invoices are issued with 7-day payment terms, however some organisations can take up to 30 days to pay. You may want to consider this before accepting clients that pay by invoice.
To see which payments have been collected from the client and paid to you, see your timesheet.
As an independent worker, you can set your own hourly rates and agree to these with each client. The hourly rate you can charge may be determined by several factors, such as:
Mable collects payment from clients on behalf of support workers for care delivered each week. We then deduct the 10% care worker service fee, and pay the money weekly to each care worker’s nominated bank account.