Become an Independent Support person on Mable

You can obtain an ABN by applying for it through the ATO via the Australian Business Register website. There is no fee for applying but if you use a tax agent to complete an application for you they may charge for their services.

For your police check to be approved by the Mable Team, you must have a valid police check that shows you are checked for “unsupervised contact” (either direct or indirect contact with children or vulnerable people).

You will need to pay for your own police check, but once it is completed you will receive a copy and can use it for other purposes. You can also obtain police checks through state police and other Australian Criminal Intelligence Commission (ACIC) accredited brokers.

If you are only offering social support and domestic assistance, you do not need any formal qualifications, but you will need:

• Complete profile
• Valid police check
• Two professional or personal references

If you would like to offer personal care you will need to have the following:

• Complete profile
• Valid police check
• Two professional references

Personal care qualification from at least one of the following:

• Certificate 3 or 4 in Individual Support
• Certificate 3 or 4 in Aged Care
• Certificate 3 or 4 in Disabilities
• Certificate 3 or 4 in Home and Community Care
• Assistant in Nursing (AIN) Certificate
  Working towards nursing degree (needs to have already completed first year)
• Degree in nursing
• Degree in Allied Health
• Other relevant qualification
• 2 or more years of experience

If you would like to offer nursing services you will need to have the following:

• Be a registered nurse
• Have more than 1 year of relevant nursing experience
• Have been registered as a nurse with AHPRA (Australian Health Practitioners Regulation Agency)
• Your AHPRA registration has been active for at least 12 months
• Nurses should not provide any services within these categories that their AHPRA registration does not allow them to provide.

If you need any assistance completing your profile, please don’t hesitate to contact our registration team on 1300 73 65 73

All care workers are required to submit two references as part of the application process.

If you are offering personal care or nursing services, you will need two professional references. Professional references include supervisors, senior colleagues, trainers, and clients.

If you are only offering social support and domestic assistance, you will need two personal references. Personal references include colleagues at the same level or other qualified people who know you.

Family members or partners / spouses cannot be accepted as references under any circumstances.

If you are unsure who you can use as a reference, please call us on 1300 73 65 73.

You will automatically be covered by insurance that Mable arranges on your behalf for all care you provide to clients that is confirmed as delivered and paid for via the Mable platform when:

• you sign up to Mable as an independent worker
• your profile is approved via our registration process
• you complete an online insurance declaration.

The insurance policy is provided by Zurich Australian Insurance and covers professional indemnity, public liability and personal accident insurance (including journey insurance) for all Care Workers. More information on the insurance policies provided by Zurich Australia.

This provides you and your clients with important peace of mind.

It is important that you make sure all hours of services provided to your clients are accurately recorded and confirmed as delivered and paid for via the Mable platform as you will not be covered by insurance if services are not recorded as delivered and paid for through Mable.

This depends on how quickly you complete your time sheet, and the method of payment that the client is using. Care workers are only paid once the client has paid in full for the session.

If the client is paying by credit card, then payment to the care worker is usually made within 5 days of the time sheet being approved by the client. If the client is paying by direct debit, it can take up to 10 days for payment to be collected from the client and paid to the care worker once the time sheet is approved. This is due to additional processing time by the bank.

Some organisations pay by invoice which is generated by the Mable platform on your behalf. All invoices are issued with 7-day payment terms, however some organisations can take up to 30 days to pay. You may want to consider this before accepting clients that pay by invoice.

To see which payments have been collected from the client and paid to you, see your timesheet.

As an independent worker, you can set your own hourly rates and agree to these with each client. The hourly rate you can charge may be determined by several factors, such as:

• Your experience and qualifications
• The quality of care you provide as reflected in your profile feedback
• The type of services you offer
• The level of demand in the areas you work for your services and skills
• The time of day, as demand may vary
• The length of visit and travel time involved

Mable collects payment from clients on behalf of care workers for care delivered each week. We then deduct the 10% care worker service fee, and pay the money weekly to each care worker’s nominated bank account.