I’m approved as a support worker on Mable: What’s next?

A guide to finding jobs on Mable, setting your support worker pay rates and more.

Last updated 9 November 2023

Congratulations on being approved as a support worker on Mable. In this guide, you will find articles designed to support you to find clients and build your business. Let’s get started!

6 key steps to getting started on Mable

Mable is here to support your journey of building a thriving business within the Mable community. Follow 6 key steps to get started:

  • Step 1: Complete your Mable profile. To make sure clients are able to contact and book you, you need to complete your profile and get it approved by the Mable team.
  • Step 2: Download the Mable app. Use the Mable app on the go, whether it’s to send a quick response to a job ad, or replying to an enquiry from a potential client.
  • Step 3: Start looking for jobs on Mable. Now that you are armed with a complete profile and all the information you need to start providing support, you can set your indicative rates and begin looking for jobs on Mable through your account. 
  • Step 4: Offer a meet and greet. Meet and greets are a great way to find out more about the client you need to support and understand each other’s expectations of what’s required of the support worker.
  • Step 5: Offer an agreement. If your meet and greet with a client is successful, the next step is to finalise a service agreement before you start providing support.
  • Step 6: Submit your support hours. Once your first support session is complete, the next step is to submit your support hours. Once your client has approved your support hours, the process of payments will begin.

Learn about these 6 key steps to getting started in more detail.

Set your support worker rates on Mable

One of the benefits of being an independent support worker on Mable is the ability to set your own rates. Indicative rates are important as they give potential clients an idea about what they can expect to pay. 

As indicative rates are flexible, they can be negotiated during the meet and greet session or via messages during discussions about the specific job.

When it comes to setting your indicative rates, there are few things to keep in mind. In general, the more qualifications and experience you have, the higher you can charge. 

For example, social support and domestic assistance doesn’t always require a qualification, whereas providing nursing services as a registered nurse requires a degree and at least one year of experience to work on Mable. As a result, nursing support services are typically charged higher than social support. 

Learn more about factors to consider when setting your indicative rates on Mable. Once you’ve done this, the next step is to find the job that’s perfect for you!

How to find jobs on Mable

There are several ways in which you can find clients through Mable. 

  • Look at job posts on your Mable account. Setting up your own alerts to finetune the job notifications you receive in your email digests can also be an effective strategy for finding jobs you are looking for. Go to ‘account settings’ and then ‘email alerts’ to set this up. 
  • Turning on notifications for Mable Last Minute jobs is a great start. Additionally, responding promptly with a message to potential clients is a great habit to get into as part of your business building practices.
  • Also consider expanding your suburb search when you are first starting out, to increase the number of potential jobs. Another way to scale up your business on Mable is to apply for multiple jobs at once, and then reduce the number of job applications as you draw closer to your ideal number of support hours and reviews.

Responding to job ads and potential clients’ messages is key to finding jobs and creating long-term support relationships on Mable.

Learn more about tips and tricks to finding jobs on Mable, how to respond to job ads, creating service agreements and more.

10 steps to succeed as a support worker on Mable

Once you’ve set up your profile, indicative rates and your service agreement with a client, you’re set for your support session.

Before you start, however, make sure you follow this 10-step guide, which will help you deliver a support session that is safe and enjoyable, not just for your client, but for you too. It also features tips that will support you to establish a thriving business on Mable.

Guidelines include incident reporting, accepting payments only through Mable, ensuring your service agreement is signed by your client before you begin your support session, verifying that all your checks (like Working with Children Check) are up to date, and much more. 

Read the complete guide here 

We hope this article has been helpful for you to understand how to get started as an independent support worker on Mable, whether it’s deciding how much to charge for your services or how to set up an agreement with your client. If you need any assistance during this process, please contact Mable and we will assist you in every way we can.

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