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    Enjoy the freedom and flexibility that comes with having a direct relationship with your support team.

COVID-19 Key Information

The safety and wellbeing of our community is always our priority. We are committed to supporting the Government, health officials and front line workers as they work to stem the COVID‑19 pandemic.

Over the course of the pandemic, Mable has taken the threat of COVID-19 to our community seriously. We have continuously followed Public Health advice and monitored the Government’s responses to ensure we are taking steps and measures to ensure the safety of all using the Mable platform.

On this page

COVID-19 Vaccination Requirements

All States and Territories across Australia have implemented vaccination mandates for Community & In-Home Aged Care and Disability Support Workers. We have communicated these requirements to all relevant members of the Mable community in advance of any Government led mandate taking effect and have ensured that all independent support workers have self-declared their vaccination status by the relevant required dates, in order to continue providing support on the platform.

Click here to understand the Government’s Mandatory Vaccination Requirements by State & Territory.

Guidelines by State & Territory

There are current COVID-19 Restrictions across Australia, including mask mandates and contact tracing procedures.

Please refer to your relevant State or Territory Government’s website for more information as to how this applies to you.

Other Guidance

We recommend clients and service providers discuss how support can continue.

We remind you of the importance of following COVID-19 infection control measures and continuing to use the Home Support Screening Tools and Guidelines before and during support sessions.

Please familiarise yourself with the “Good hygiene for coronavirus” guidelines provided by the Department of Health.

If you need evidence that you are providing an essential service, people providing care and support can access their ‘Support Worker ID’ on their Mable Mobile App.

For information regarding the COVID-19 vaccine rollout, and how this might relate to you, please visit our vaccination information page here.

For specific information regarding COVID and support, please review these two fact sheets provided by the Commonwealth Department of Health

  1. Information for Disability Support Providers and Workers
  2. Coronavirus (COVID-19) Guide for Home Care Providers

How to wear a face mask safely

NSW Health has created this resource, advising people how to wear a face mask safely. We encourage you to read it.

Virtual Support

During this time, you may want to consider Virtual Support via the built in Video function on Mable.

Learn more about Mable’s Video Chat and how to use it here.

If you’re looking for inspiration or ideas for Virtual Support activities, read our blog here.


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