NDIS Support Coordinators and Aged Care Managers

Safeguards on Mable for your clients

Last updated 6 September 2023

At Mable, we understand that safety, protection and peace of mind are priority for your clients when accessing support services through the platform.

We are committed to ensuring the safety and wellbeing of the Mable community, and we do this through the numerous safeguards in place.

Support worker approval and verification

Before independent support workers are approved to work through Mable, they need to meet the following verification requirements:

Identity check: Support workers have to prove their identity by providing 100 points of identification.

Police check: Support workers are required to complete a Mable-verified police check.

Reference check:  Mable conducts personal and/or professional reference checks on all support workers, depending on the type of support they intend to provide.

ABN check: All support workers are required to have an Australian Business Number (ABN) to work through Mable.

Working with Children Check (WWCC): Mable ensures all support workers who intend to support a child under 18 years of age have a WWCC as well as ensuring their WWCC is up to date.

Certification checks: Mable verifies every qualification and certification listed by a support worker in their profile to ensure compliance and quality assurance. Coordinators can view and download qualifications and other details (such as languages spoken, cultural identification, etc.) on their Mable account dashboards.

COVID-19 vaccination and training: Support workers on Mable are expected to comply with applicable State & Territory Government COVID-19 vaccine mandates or have a valid medical exemption. We support them to ensure compliance. They must also complete mandatory Infection Control Training.

Suite of insurances

Mable provides a suite of insurances to all support workers on the platform. 

For bookings made through Mable, support workers are covered for:

  • Public and Products Liability
  • Professional Indemnity
  • Group Personal Accident.

Compliance support

Training

All independent support workers on Mable are required to complete training on the Code of Conduct for Aged Care and the Serious Incident Response Scheme. Completion of this training is indicated on the support worker’s profile.

Incident reporting

Mable provides support workers with tools to report incidents through the platform. 

When an incident is reported, the Mable Trust & Safety team conducts an investigation and takes necessary steps. If a registered disability provider or approved home care provider is connected to the client’s account, Mable will also forward the incident details to them for review and investigation.

You will be notified by email when incidents occur relating to your clients. Coordinators can easily download individual or bulk incident reports and support notes from the ‘Compliance’ section of their dashboard.

Uploading support plans

Coordinators and care managers can upload support plans for support workers to view. Only workers whose agreements have been accepted by either the clients, coordinators or care managers can view this information.

Once uploaded, approved support workers will automatically be reminded by email to read the support plan, with links available on their Mable account dashboard.

Coordinators can check on Mable whether an independent support worker has read the client’s support plan. 

Support notes

On Mable, when support workers submit their support hours, they’re prompted to write notes for their session and are asked if there were any incidents that occurred during the session.

For your clients who have a home care package, support workers are required to provide additional health and wellbeing notes if they have noticed a change or decline in the client’s health.

Coordinators can view and download health and wellbeing notes from their Coordinator dashboard.

Mable Code of Conduct 

All members of the Mable community are expected to abide by Mable’s Codes of Conduct when providing or receiving support through the platform. These Codes encompass the NDIS and Aged Care codes of conduct.

In addition to this, the Mable Codes of Conduct also covers risks and sanctions for any bookings taken off the platform as it breaches Mable’s Terms of Use. You can read more about this here.

Secure online platform

Mable has security measures in place to ensure the safety and privacy of its community members. This includes strict authentication processes, secure payment processes as well as allowing you to block people from contacting you on Mable, if you wish to.

By having access to these safeguards on the platform, coordinators can ensure they and their clients have peace of mind when accessing support through Mable.

To learn more about safeguards, visit the Mable website.

To get in touch with your dedicated Account Manager, email coordinator@mable.com.au.

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