What are the duties of a support worker?

A support worker handing her aged care client a drink.
A support worker is a professional who is responsible for the wellbeing of people living with different physical abilities and mental health needs. Their role is to support clients to live their lives more independently and support them to reach their potential by providing both physical and emotional support. As each person has unique needs, the roles and responsibilities of a support worker can vary significantly.

Support worker duties

Support workers can work in people’s homes, in specialised care settings, or in hospitals on a full time, part time or casual basis, depending on the needs of the client and the support worker’s preference. They may work independently or as part of a team.

Support workers may have multiple clients, each with their own health, personal care, emotional support, and/or companionship needs. The level of care required depends on the individual client. Some clients may require 24/7 care while others may only require assistance with basic daily living such as budgeting, grocery shopping or attending appointments.

On a day-to-day basis, support worker duties could include helping with:

  • Meal preparation
  • Household chores
  • Administering medication
  • Accessing community facilities
  • Going shopping
  • Supporting someone to meet their friends
  • Visiting the doctors
  • Support someone to find a job
  • Providing general emotional support.

Support workers can also be engaged to provide social support, such as helping their clients enjoy their hobbies and interests, get involved in community groups, or encouraging them to learn a new skill such as cooking or painting.

Learn more about what aged care or disability support workers do.

Different services a support worker can offer

Independent support providers who register on Mable are able to offer different kinds of support services:

  • Social support (companionship, help around the house, etc.)
  • Domestic support (laundry, gardening, etc.)
  • Personal care (showering, toileting, manual transfer, etc.)
  • Nursing services (wound care, diabetes care, catheter care, etc.)
  • Speech therapy
  • Occupational therapy
  • Physiotherapy
  • Psychology support services.

It’s also possible that some of these services — if required — can be delivered virtually.

Depending on the support you want to provide, you may or may not need qualifications, but in order to provide any kind of support, you certainly need an understanding of the role, the right outlook and basic skills you can draw upon.

For instance, to provide social support and domestic assistance through Mable, you don’t need to have prior experience or any formal qualifications. However, to provide more complex supports, some of which are mentioned above, you do.

Register as a support worker on Mable

You can also register on Mable to become an Independent Support Worker to provide various services such as cleaning, gardening, personal care, social and community participation as well as assisting clients to develop their skills, abilities and confidence.

As an independent support worker working through Mable, you have flexibility to run your own small business by choosing who you work with, the hours you work, what you charge for your services and importantly, you have the opportunity to create meaningful relationships with your clients.

Other benefits include access to free self-directed training on the Mable Learning Hub, and for bookings made through Mable, a suite of insurances are arranged on your behalf.

Find out more about the benefits of joining Mable as a support worker.

What do I need to become a support worker with Mable?

To sign up and create a support worker account on Mable, you will need the following:

If you’ve set up your account correctly, it will be submitted for approval to our team.

If you’re planning on providing Personal Care, Nursing or other Allied Health Services read more about the qualifications you will need.


It depends on what services you plan to offer. You don’t need qualifications for social support and domestic assistance. Qualifications are required for personal care, nursing and allied health professional services.

If you have a passion for making a positive difference to the lives of people with a disability and helping people to achieve their full potential, you might make a great support worker. Learn more about what makes a good support worker.

You can sign up on Mable as an independent support worker by completing minimum requirements as stated above and start providing support right away.

It depends on the support service you want to provide. Social support and domestic assistance don’t require you to have experience or educational qualifications, but more complex support services may. Learn more about the experience needed to become a support worker.