Frequently Asked Questions

Find the answers to common questions about Mable.

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Mable is an online platform where people receive or provide disability and aged care support their way.

 

More than 18 million hours of support have been delivered through Mable over the last ten years, enabling hundreds of thousands of people across Australia to live their kind of independence.

 

Independent support workers can set up an account and use their Mable profile to outline their experience, qualifications, availability, hourly rates and apply for jobs.

 

People looking for support can use their account to post jobs, search for support workers, send messages, and manage their bookings.

Signing up to Mable is free which means you can start searching and messaging support workers. Independent support workers on the platform set their own hourly rates, which are displayed on their profile. You can discuss and agree the rate and schedule with each individual support worker before booking them.

Workers and clients agree on rates before support is delivered on Mable. The client pays this agreed rate plus 7.95%, while the independent worker receives the agreed rate less 10%.

For example, if $45 per hour is the agreed rate, with Mable’s 7.95% client platform fee the client pays $48.58 per hour ($45 x 1.0795 = $3.58 fee). With Mable’s 10% worker platform fee ($45 x .1 = $4.50 fee) the worker receives $40.50 an hour.

No fees are charged until a client books a support worker and the services are delivered. All payments are made online and can be easily tracked via your timesheet and reports on your dashboard. Read more about Mable's pricing.

Safety of those in our community is our priority. All independent support workers providing services via the Mable platform undergo a strict on-boarding process, including reference and qualification checks, police checks, working with children checks if relevant and verification of any specific requirements for nurses and those providing personal care.

 

All of the workers on the Mable platform have comprehensive insurances arranged on their behalf.

 

Learn more about our Safeguards for clients.

The services support workers can provide on Mable include:

 

  • Social support
  • Domestic support
  • Personal care
  • Nursing services
  • Speech therapy
  • Occupational therapy
  • Physiotherapy
  • Psychology support

 

Learn more about the services support workers offer on Mable.

Yes, you can pay for support through Mable with a Home Care Package, or if you have self-managed or plan-managed NDIS funding.

Mable collects payments from you on behalf of your independent support workers. You can use your NDIS funding, Home Care Package or pay privately.

 

After you approve the independent worker’s timesheets, the agreed rate plus 7.95% will be billed to you, and you can pay via your chosen method.

 

For example, if $45 per hour is the agreed rate, with Mable’s 7.95% client platform fee you pay $48.58 per hour ($45 x 1.0795 = $3.58 fee). Read more about Mable's pricing.

You are welcome to bring support workers onto the Mable platform.

 

The support worker will need to set up their own Mable account and once they’re verified and approved, you’ll be able to hire them through the platform.

No. Every support worker joining Mable must obtain a new police check through our partners, Checked Australia.

 

By applying for a new police check through our partners Checked Australia, we ensure all police checks are verified, validated and a true representation of a support worker’s police history. A full ID check is completed by Checked Australia. This process keeps our community safe and gives clients peace of mind when choosing support workers.

 

Mable does not make any commission from our partnership with Checked Australia.

Yes, recent Government reforms in aged care (home care packages and consumer directed care) and disability support (the NDIS) are intended to put consumers at the centre of the market, empowered with choice and control and individualised government funding. While provider organisations may hold and administer an individual’s funding, it is on the basis that they respond to, support and facilitate individual consumer choice in relation to both services and who provides those services.

 

Mable is one avenue for consumers with home care packages or disability funding to find and choose care and support workers who meet their individual requirements. Providers can support their clients in this process via an organisational login. For more information, or to request an organisation login, call 1300 73 65 73 or see our organisations page.

Visit our sign up page and create your Mable account.

 

To start applying for jobs on our platform you will need to complete our registration process, which involves submitting a valid police check, references, and necessary qualifications. For more information visit our Provide Support page.

To protect the Mable Community, if you receive an offer to have a support session outside the Mable platform, please contact us and we can investigate.

 

Keeping the Mable Community safe is our number one priority. By keeping your bookings on Mable, you are protected by our safeguards including a high-level suite of insurances, secure communication tools and our Trust & Safety Team available to help you. Any attempts to move communications and bookings away from Mable means breaching agreed Terms of Use and risks Mable Community safety.

 

We will not hesitate to remove anyone risking Mable Community safety from our platform.

Ready to join the
growing Mable
community?

Ready to
join the growing
Mable community?