How it works
We’ve designed Mable to be an easy-to-use online platform. Simply search, choose your support workers and get on with enjoying the support you’ll receive. No tedious meetings, just a simple 3-step process, and you’re in control all the way.
Find a support worker
Register, then simply search for independent care and support workers in their local area. They’ve all been security checked and verified for your peace of mind.
Book a support session
Contact support workers directly to make sure they are suitable, then you can agree to rates, hours, and services that work for both you and the worker.
Experience the difference
As an online platform, Mable handles all of the admin and payments, so you can get on with enjoying the right support for your needs.
Frequently Asked Questions
Mable is a website where people who require in-home or community care and support can search for and connect directly with independent support workers in their area.
Independent support workers can create their own profile on Mable that outlines their experience, qualifications, availability, hourly rates and interests. You can then easily search, compare and choose the right people for you.
With Mable, you get to choose your support worker, the days and times of your sessions and even agree on how much to pay. You’re in control the whole time.
Signing up to Mable is free which means you can start searching and messaging support workers. Independent support workers on the platform set their own hourly rates, which are displayed on their profile. You can discuss and agree the rate and schedule with each individual support worker before booking them.
Mable enables consumers and independent workers to agree on a rate between themselves. The consumer then pays this agreed rate plus 5%, while the independent worker receives the agreed rate less 10%.
No fees are charged until a client books a support worker and the services are delivered. All payments are made online and can be easily tracked via your timesheet and reports on your dashboard.
Safety of those in our community is our priority. All independent support workers providing services via the Mable platform undergo a strict on-boarding process, including reference and qualification checks, police checks, working with children checks if relevant and verification of any specific requirements for nurses and those providing personal care.
All of the workers on the Mable platform have comprehensive insurances arranged on their behalf.
Learn more about our Safeguards for clients here.
Independent support workers offering services via Mable list the services they can provide on their profile. These can include: Social Support and Domestic Assistance such as companionship, social outings, shopping assistance and transport, meal preparation, cleaning and laundry, light housework, gardening or basic home maintenance. Personal Care such as showering, dressing, toileting and grooming, manual transfer, assistance with medication, dementia, palliative and disability care as well as care assessment, planning and coordination.
Nursing Services such as wound care, diabetes care, catheter care, medication management, continence management, bowel and bladder management or case management. Therapy Support Qualified Allied Health practitioners to plan and maintain tailored therapy. Work and study Support to meet your work and education commitments.
Yes. Many types of government funding (including Consumer Directed Care packages and the NDIS) now allow you to select a particular individual or service provider to deliver your support.
In fact, lower administration costs means that your government funding can often go a lot further when you hire care and support workers directly via the Mable platform.
The provider or agency managing your funds will have a responsibility to make sure any care worker you select has a current police check, is suitably qualified and experienced, has insurance and an ABN. Your provider can verify this on the Mable platform.
For answers to common questions about government funding see the following articles in our Help Centre or contact us to discuss your specific circumstances.
Mable collects payments from you on behalf of your independent support workers. You can use your NDIS funding or Home Care Package funding, or even pay privately.
After you approve the independent worker’s timesheets, the agreed rate plus 5% will be billed to you, and you can pay via your preferred mechanism.
Yes! If you already know a care or support worker that you would like to hire, you can ask them to sign up to Mable.
They will need to go through our regular on-boarding process, and once they have been approved you can hire them through the platform. If you give us a call on 1300 73 65 73, we can prioritise their registration.
Yes, recent Government reforms in aged care (home care packages and consumer directed care) and disability support (the NDIS) are intended to put consumers at the centre of the market, empowered with choice and control and individualised government funding. While provider organisations may hold and administer an individual’s funding, it is on the basis that they respond to, support and facilitate individual consumer choice in relation to both services and who provides those services.
Mable is one avenue for consumers with home care packages or disability funding to find and choose care and support workers who meet their individual requirements. Providers can support their clients in this process via an organisational login. For more information, or to request an organisation login, call 1300 73 65 73 or see our organisations page.
Go to the support worker page to sign up for free and start completing your Mable profile.
Our fees enable us to continue to grow the Mable community and deliver innovative technology and solutions for the benefit of clients and care workers using our platform. We have made every effort to ensure our fees are reasonable for the services we offer.
Scheduling care and making payment through the Mable platform ensures there is a transparent record of all care delivered and payments made. Importantly, care workers are not covered by the insurance policies arranged on their behalf by Mable for care delivered outside the Mable platform. If a care worker or client arranges payment outside the platform their account may be deactivated and they could face penalties. For further details see our Terms of Use.
For the safety of everyone in the community, we encourage you to get in touch if anyone asks you to arrange payment outside of the system.
Client pays less. Support workers earn more.
As a Mable customer, you engage your support team directly and you pay significantly lower rates than NDIS reference rates. That adds up to more hours of support for your client.
You agree the rates directly with the independent workers you choose.
Mable illustrative example based on an agreed rate of $40. Rates typically range from $30.00 – $48.00 on the platform across independent workers with different experiences, qualifications and services.
As a Mable customer, you simply and clearly receive better value which translates to more support hours for you.
Discover the Mable difference
Freedom of choice
Imagine having the power to choose your own team of support. With Mable, you design your own support schedule and even choose the kinds of services that make it possible for you to live the life you want
Value for money
Mable is purely an online platform, which keeps our operating costs much lower. We pass the savings on to our customers. You simply agree to a rate with your support worker and Mable’s fees are just an additional 5%.
Peace of mind
With Mable, you can rest assured that each support person has been verified with both police checks and references. Additionally, you will have access to ratings and reviews left by other Mable customers.