Frequently Asked Questions

Everything you need to know to use Mable like a pro

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Frequently Asked Questions

How it works

We’ve designed Mable to be an easy-to-use online platform. Simply search, choose your support people and get on with enjoying the support you’ll receive. No tedious meetings, just a simple 3-step process, and you’re in control all the way.

Find a support worker

Find a support worker

Register, then simply search for independent care and support workers in their local area. They’ve all been security checked and verified for your peace of mind.

Book a support session

Book a support session

Contact support workers directly to make sure they are suitable, then you can agree to rates, hours, and services that work for both you and the worker.

Experience the difference

Experience the difference

As an online platform, Mable handles all of the admin and payments, so you can get on with enjoying the right support for your needs.

Frequently Asked Questions

Client pays less. Support people earn more.

As a Mable customer, you engage your support team directly and you pay significantly lower rates than NDIS reference rates. That adds up to more hours of support for your client.

Chart with 3 columns

You agree the rates directly with the independent workers you choose.

Mable illustrative example based on an agreed rate of $40. Rates typically range from $30.00 – $48.00 on the platform across independent workers with different experiences, qualifications and services.

As a Mable customer, you simply and clearly receive better value which translates to more support hours for you.

*Varies depending on casual or full time award.
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Meet Steph & Jane, people on Mable

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Freedom of choice

Imagine having the power to choose your own team of support. With Mable, you design your own support schedule and even choose the kinds of services that make it possible for you to live the life you want

Value for money

Mable is purely an online platform, which keeps our operating costs much lower. We pass the savings on to our customers. You simply agree to a rate with your support worker and Mable’s fees are just an additional 5%.

Peace of mind

With Mable, you can rest assured that each support person has been verified with both police checks and references. Additionally, you will have access to ratings and reviews left by other Mable customers.

Our happy members

Mable announced the Learning Hub and I was blown away by the range of courses available and best of all, available free of charge for Mable support workers. I never expected the level of support Mable gives for its support workers, from the Learning Hub, equipment, to even the zoom meetings to check in.
Adel
Independent Support Worker
“We are in complete control now, where we weren’t before,” Graham says. “Plus, we’re getting at least twice as much service than we were with the other company. The administrative costs are a fraction of what they were.”
Graham
Aged Care Support Client
“I certainly am enjoying life with having found Mable,” Doug says. “I find it really easy to use. With Mable, you get the opportunity to choose who comes into your life and what you do and how you do it, which has made a big difference to my quality of life.”
Doug
Aged Care Support Client
"Mable has made life easier! I set my own rates, with simple admin fees and have built a strong relationship with my clients."
Diego
Independent Support Worker
"I’m in my final year of paramedic science at uni. Biggest thing with Mable is that it provides flexibility on both ends, for the client and the support worker. You’re able to tailor your hours and whatever you need, how much you can do!"
Jane
Indepedent Support Worker
"As a support worker working from the Mable platform, I find it very easy to connect with clients. I have eleven current long-term clients who all find the platform efficient – Mable gives everyone choice. As a case manager for long-term clients, Mable has given me the choice to select support workers that would best suit my client’s needs and it enables me to contact and meet with workers before agreeing to their contract. The Mable platform is very easy to use."
Fiona
Independent Support Worker
"Mable is the new way of doing things. It allows me to simply manage my funding and offers me the flexibility I need to live my life."
Grant
Disability Support Client
"The best benefit of using Mable was having a really personalised, flexible service that delivered above and beyond our expectations. It’s become a new life for my father. His life is improving, and it’s marvellous."
Caroline
Aged Care Support Client
“I liked how vigorously Mable vets support workers on its platform. They’ve got to get police checks, working with children checks if they’re working with kids, and they’ve got to pass certain bars which is really important. It protects everybody.”
Ashlee
Disability Support Client
“Finding Mable was a revelation. With Mable I get to choose the experience, and the pay level!”
Melissa
Disability Support Client
Every week they meet up and Nydia assists Kathy with photography, book events and her coaching business. “We’re really well matched in our professional goals and it feels like she’s backing me,”
Kathy
Disability Support Client
"It's because we've had this amazing opportunity to find the right support. It's made a huge difference for me personally and for Max as well. It's nice for him to have someone else to rely on and feel safe with. And for me, Mable has been a game changer. I feel like I'm in control again. I've never even had the mental capacity to even consider moving but now, I can see a really bright future for the two of us."
Natalie
Disability Support Client
The Mable platform is intuitive and easy to navigate, the support workers are easy to find and the platform has a decent search function. I use the Mable platform to book support and it keeps a history of my support and helps me to plan my schedules and timetables. I can use the platform for time management and record keeping for all my support workers. Because it’s online I can access it anywhere and use it on my mobile while on the go.
Quang
Disability Support Client
“We are in complete control now, where we weren’t before,” Graham says. “Plus, we’re getting at least twice as much service than we were with the other company. The administrative costs are a fraction of what they were.”
Graham
Aged Care Support Client
“I certainly am enjoying life with having found Mable,” Doug says. “I find it really easy to use. With Mable, you get the opportunity to choose who comes into your life and what you do and how you do it, which has made a big difference to my quality of life.”
Doug
Aged Care Support Client
"The best benefit of using Mable was having a really personalised, flexible service that delivered above and beyond our expectations. It’s become a new life for my father. His life is improving, and it’s marvellous."
Caroline
Aged Care Support Client
"Mable is the new way of doing things. It allows me to simply manage my funding and offers me the flexibility I need to live my life."
Grant
Disability Support Client
“I liked how vigorously Mable vets support workers on its platform. They’ve got to get police checks, working with children checks if they’re working with kids, and they’ve got to pass certain bars which is really important. It protects everybody.”
Ashlee
Disability Support Client
“Finding Mable was a revelation. With Mable I get to choose the experience, and the pay level!”
Melissa
Disability Support Client
Every week they meet up and Nydia assists Kathy with photography, book events and her coaching business. “We’re really well matched in our professional goals and it feels like she’s backing me,”
Kathy
Disability Support Client
"It's because we've had this amazing opportunity to find the right support. It's made a huge difference for me personally and for Max as well. It's nice for him to have someone else to rely on and feel safe with. And for me, Mable has been a game changer. I feel like I'm in control again. I've never even had the mental capacity to even consider moving but now, I can see a really bright future for the two of us."
Natalie
Disability Support Client
The Mable platform is intuitive and easy to navigate, the support workers are easy to find and the platform has a decent search function. I use the Mable platform to book support and it keeps a history of my support and helps me to plan my schedules and timetables. I can use the platform for time management and record keeping for all my support workers. Because it’s online I can access it anywhere and use it on my mobile while on the go.
Quang
Disability Support Client
Mable announced the Learning Hub and I was blown away by the range of courses available and best of all, available free of charge for Mable support workers. I never expected the level of support Mable gives for its support workers, from the Learning Hub, equipment, to even the zoom meetings to check in.
Adel
Independent Support Worker
"Mable has made life easier! I set my own rates, with simple admin fees and have built a strong relationship with my clients."
Diego
Independent Support Worker
"I’m in my final year of paramedic science at uni. Biggest thing with Mable is that it provides flexibility on both ends, for the client and the support worker. You’re able to tailor your hours and whatever you need, how much you can do!"
Jane
Indepedent Support Worker
"As a support worker working from the Mable platform, I find it very easy to connect with clients. I have eleven current long-term clients who all find the platform efficient – Mable gives everyone choice. As a case manager for long-term clients, Mable has given me the choice to select support workers that would best suit my client’s needs and it enables me to contact and meet with workers before agreeing to their contract. The Mable platform is very easy to use."
Fiona
Independent Support Worker