Make a difference as a personal care worker on Mable

There are three payment options on Mable. When you receive your payments depends on which option you choose:

• Regular payments – your payment will be sent to you within two business days from when we collect the payment from your client. Payment collection times depend on the client’s funding source and payment method and can vary. We follow up on any overdue or unpaid payments as per our terms of use.
• Express Pay – Mable has partnered with PayNow Finance to offer Express Pay. Express Pay guarantees you receive payment within 3 business days (subject to eligibility). You can select the Express Pay payment option in support hours. A 1.5% fee applies.
• 10-Day Payments – If you are eligible for 10-Day Payments, and you’ve turned on this payment option (on your billing page or in account settings on mobile), Mable Payment Services pays your eligible support hours within 10 days, from approval, even if the payment is still being collected from the client or their funding source. So, if we’ve not collected your payment by day 10, we’ll pay you the value of your support hours, and take ownership of the invoice and responsibility for collection of payment for that invoice. If we collect your payment sooner, you’ll be paid right away.

Signing up for Mable is entirely free for clients, allowing them to start searching for, and communicating with support workers immediately.

While support workers can sign up for free, they cannot be approved to work on Mable without obtaining a new police check through our partner, Checked Australia, via the link in their Mable profile. This costs $44, a 31% discount on their standard rate of $64. The police check includes ID verification.

Each support worker sets their own hourly rates, within our $38 minimum hourly rate and the NDIS price cap (when applicable), which are clearly displayed on their profiles. Before booking a support worker, they and the clients must discuss and agree on the rate and schedule.

The cost structure is transparent, whereby clients pay the agreed rate plus a 7.95% client platform fee, while workers receive the agreed rate minus a 10% support engagement fee. No fees are charged until a client books a support worker and the services are delivered. Payments are made online and can be easily tracked through support hours in your Mable account. For more detailed information about Mable's pricing, you can visit our Pricing page.

If greater certainty about when you’ll be paid or being paid more quickly helps you, we’ve partnered with PayNow Finance Pty Ltd to offer Express Pay. Express Pay is an optional feature that guarantees your invoice is paid in 3 business days (subject to eligibility). You can access this in the Support Hours tab. A 1.5% fee will be applied if you use this option. Learn more about Express Pay on our website.

10-Day Payments is an optional feature that guarantees a support worker’s invoice is paid within 10 days of their support hours being approved (subject to eligibility). Mable Payment Services pays the support worker within 10 days of their support hours being approved even if the payment is still being collected from the client or their funding source.