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How payments work
As a support worker, you must submit your support hours and notes in order to be paid by your client. You must submit these as soon as you can following a session. A significant delay in submitting support hours and notes may lead to a delay in payment.
Learn how to submit session notes and support hours:
How to submit support hours
A guide to session notes for support workers
Here is how payment works:
- After the session, you submit your support hours and notes.
- The client or their representative approves the support hours and an invoice is generated.
- If the support hours aren’t approved/rejected by the client or their representative within 24 hours, the system will automatically approve them.
- For most clients, invoices are generated weekly, on Wednesdays. To help avoid delays, we recommend submitting completed support hours before Tuesdays at 9 am (AEST).
- There will be a delay between the time the client is invoiced and the time you receive the payment. This is because the payment option you have chosen, and the payment option the client has chosen affects how long it takes for you to get paid by the client.
Payment options for support workers
Mable has three payment options:
Payment options for clients
- Learn about payment options for clients with Home Care Packages
- Learn about payment options for clients with NDIS funding
- Learn about payment options for clients paying privately.
How to check if support hours have been approved
If you are logged into your account on a browser (for example, Chrome or Safari), you can find the approval status of support hours by navigating to the Support Hours section of your account. Approved and/or rejected hours will be listed in the support hours table.
If the support hours have been approved, you can hover the mouse over the green box to reveal the approval date.
If you are using the mobile app, follow these steps:
- Select Support hours
- Your completed support sessions will be listed here
- Approved support hours will be labelled Approved with a green tick.
If your support hours have been rejected, please get in touch with the client to understand more. If, after speaking with the client, the issue hasn’t been resolved, please contact Mable’s customer support team via Live Chat for assistance.
How NDIS price limits can affect payments
NDIS participants must follow the rules set by the NDIS Pricing Arrangements and Price Limits (previously the NDIS Price Guide), unless they are self-managed.
This means, if your client is using NDIS funding, your rates must adhere to the price limits or payment will be rejected.
To check the rate is within NDIS Price Limits, follow the steps below.
- Look up NDIS Price Limits, by service type, time, and location.
- Include Mable’s client platform fee by calculating:
- NDIS price limit ÷ 1.0795 = Max agreed rate that can be charged.
If you enter a rate higher than the NDIS price limit, the Mable platform will alert you with the following message:
Rate exceeds NDIS price limit for 1 or more services
It will inform you that your payment will be rejected and will not be paid until the rate is reduced. It will also provide the rate limit for the relevant service.
It is good practice to review your agreements with NDIS clients and ensure the rate is below the NDIS Price Limit before starting a session.
