Business Solutions by Mable is an end-to-end solution leveraging technology built for both NDIS Coordinators and Aged Care Providers, alongside expert account management.
The Mable platform is equipped with tools and features to help coordinators and providers drive efficiency, manage risk and compliance, and connect with a diverse community of independent support workers.
My Clients
My Clients gives you an overview of your whole client portfolio and alerts you to pending agreements, unread support hours, incidents, and messages.
My Clients gives you the ability to:
- Review clients and agreements in the table view.
- Seamlessly add new clients with the quick actions feature.
- Log into clients’ accounts from your dashboard.
Manage Workers
Manage Workers helps you to review your existing and saved workers and build your support team.
In Manage Workers, you can:
- Search for independent support workers. With more than 70 filters to refine your search, you can instantly filter over 21,000 verified independent support workers by specific skills and qualifications.
- Use your existing pool of workers to fill jobs for new clients.
- Know when a support worker has new support hours or an incident report with action items.
Manage Jobs
Manage Jobs lets you review all of your clients’ jobs in one place. The list layout displays each client’s action items, job status, and service type.
Manage Jobs helps you to:
- Know what tasks are top priority with action item badges.
- Communicate with support workers directly through your dashboard.
- View agreements, responses and recommended workers.
Simply select Manage Jobs in your dashboard. To see the list of support workers against each job, click View workers.
Here, you will be able to see and compare worker summaries that include services offered, preferred hours, indicative rates and the worker’s message.
Continuity of care
Deliver uninterrupted care even when shifts are cancelled with Mable Last Minute.
With Mable Last Minute, you can book from the first five available support workers for jobs within a 4hr-48hr time period. This is especially helpful in unexpected circumstances, such as when a support worker is unable to make it to a support session, or the client has a last-minute appointment to attend.
Shortlisting and messaging support workers
Using this tool, you can save time by messaging as many shortlisted support workers as you like. You can use this tool as yourself or on behalf of your client.
Once you have built your shortlist using the Shortlist menu option on your dashboard, select the support workers you want to contact and send a bulk message to them.
Note that you can only send a bulk message on behalf of one client at a time.
Learn more about shortlisting and bulk messaging support workers.
Download bulk incident reports and support notes
The Mable provides independent support workers with tools to report incidents through the platform. Coordinators and providers are notified by email when incidents relating to their clients are reported.
You can download bulk incident reports and support notes from the Compliance section of your dashboard.
Download bulk independent support worker qualifications
You can view and download information on independent support worker qualifications from the Compliance section on your dashboard.
This tool is useful to match appropriately skilled and qualified workers to their clients’ support needs. You can download bulk worker qualifications using this tool.
To learn more about this feature, visit the Help Centre.
Business Solutions by Mable is committed to delivering the best experience for providers and coordinators on the platform. If you have any questions, please get in touch with your dedicated Account Manager.
