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How to download support worker qualifications on Mable

As part of Mable’s commitment to safeguarding and providing tools for workers to meet regulatory and compliance requirements, all support coordinators and organisation administrators have access to view and download information on support worker qualifications from the Mable dashboard’s Compliance section.

This feature assists coordinators and administrators in matching appropriately skilled and qualified workers to clients’ job requests.

Coordinators

Log in

Mable dashboard

  • Once you’ve logged in, visit the compliance section from your dashboard menu.

  • From here, select the Support worker details tab.

Available Information

Our platform displays all support workers who are in active agreements with any clients managed by your coordinator account. The following information is available to view:

  • Account Type
  • Type of Care
  • Client Name
  • Support Worker Name
  • Last Support Session Date
  • Police Check
  • Client Under 18
  • Working With Children Check/NDIS Worker Screening Check
  • Job Description
  • Services Required
  • Verified Services Offered By Support Worker
  • Qualifications
  • Other Qualifications (As At Mable Approval of Support Worker)
  • Desired Cultural Identification and Language
  • Client’s Language
  • Support Worker’s Language
  • Client’s Cultural Identification
  • Support Worker’s Cultural Identification
  • Insurances

Below is an example of how worker and client information is displayed in the dashboard.

Qualification downloads

Under the “Qualifications column”, you will see following qualifications for specific workers if relevant to them:

  • Certificate 3 Individual Support
  • Certificate 3 Aged Care
  • Certificate 4 Aged Care
  • Certificate 3 in Disabilities
  • Certificate 4 in Disabilities
  • Degree in Nursing
  • Degree in Allied Health
  • Certificate 3 in Home and Community Care
  • Certificate 4 in Home and Community Care
  • Other relevant qualification relating to personal care
  • Working Toward Degree Nursing
  • 2 or more years of professional aged care/disability experience in the last five years
  • Certificate 3 Individual Support (Aged Care)
  • Certificate 3 Individual Support (Disability) 
  • Allied health degree

Under the “Other Qualifications column”, you will see the following qualifications relevant to the specific worker that were valid at the time Mable approved the worker:

  • CPR Certificate (HLTAID001/HLTAID004)
  • First Aid (HLTAID003/HLTAID004)
  • Valid Driver’s Licence
  • Manual Handling Certified
  • Medication Assistance
  • NDIS Safeguard Training
  • “Infection Control Training (COVID-19)” 

You can also see “Desired Cultural Identification & Language” representing what the client may have last searched for. Note that some fields may be blank as the client/worker has not completed them.

How to download bulk worker qualifications
  • Select the button in the table’s top-left corner
  • Then select the button on the top-right corner
  • The information will be downloaded as a CSV file
How to download individual worker qualifications
  • Select the box at the beginning of any worker’s row
  • Then select the button on the top-right corner
  • The information will be downloaded as a CSV file
How to download a copy of a worker qualification
  • Select the qualification link in a worker’s profile. For example, support worker Kiera Herwitz’s Police Check is available to download

  • The information will be downloaded as a PDF file

No workers available

  • If there are no support workers booked, our platform lets you know.

Our platform lets you know if you don't have any support workers booked yet.

Organisation Administrators

  • This feature is also available for organisation administrators, with access to all support workers related to clients under all your coordinators linked to their organisation.

FAQ

No.

Qualification files may only be downloaded by coordinators linked to the client accounts, or by the organisation administrators the coordinators are linked to.

Prior to this updated feature, coordinators could see all workers under your organisation, even workers that are linked to clients managed by other coordinators in your organisation. If someone in your organisation wants to see the support worker details for all workers with agreements with your all your clients in your organisation on the Mable platform, you will need to use your organisation admin account. 

Please email our coordinator onboarding team at coordinator@mable.com.au

Yes, all support providers that have an agreement with your client, including those that have been subsequently banned or terminated are included in the list you can see and download from the Compliance page.

Workers who have been unapproved or banned from our platform would also show up as not being insured. Workers who have been terminated from all client agreements would also not be insured.

Workers who have been terminated for one client agreement but have other active client agreements would only be insured for the active client agreement(s).

A support worker cannot provide services on the platform without insurance.

If you have any further questions regarding these features, please contact our Australian-based support team.

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