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How long will it take for me to receive payment from a client?

This depends on how quickly you complete your timesheet, and the method of payment that the client is using. Care workers are only paid once the client has paid in full for the session.
If the client is paying by credit card, then payment to the care worker is usually made within 5 days of the timesheet being approved by the client. If the client is paying by direct debit, it can take up to 10 days for payment to be collected from the client and paid to the care worker once the timesheet is approved. This is due to additional processing time by the bank.
Some organisations pay by invoice which is generated by the Mable platform on your behalf. All invoices are issued with 7-day payment terms, however some organisations can take up to 30 days to pay. You may want to consider this before accepting clients that pay by invoice.
To see which payments have been collected from the client and paid to you, see your timesheet.
Please visit this article on “When do I get paid?” for further information.

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