Agreements are an important step in organising support through Mable. Without one, your clients cannot start receiving support from an independent support worker.
An agreement outlines:
- The job details, including where and when the support will take place
- Hourly or flat rates, including public holiday rates, if relevant
- Any terms and conditions, such as cancellation fees.
To make sure the process of getting an agreement in place, there are a few things you can do as a support coordinator.
How to review agreements
Each time an agreement has been created for a client, you’ll receive an email from us letting you know your client can start receiving support. The agreement can now be reviewed at any time in your client’s dashboard.
Steps for reviewing agreements
- Select “My Clients”
- Select the 3 dots under Action Item and click on Agreements
- Select View Agreement.
What if the support worker is taking too long to respond?
There will be times when a support worker is taking too long to respond or stops responding altogether.
If this happens, we suggest you first send the support worker a message through the Inbox section of your client’s dashboard.
If they still do not respond, it might be time to look at different support workers. This can be done easily in the Inbox section of your client’s dashboard.
Steps for reviewing recommended workers
- Select Manage Jobs
- Search for the client’s name
- Select the 3 dots on action items and select Recommended Workers.
What if the support worker doesn't know how to submit an agreement?
If you’re talking to a support worker who says they don’t know how to submit an agreement, you can share these resources with them:
- How agreements work on Mable
- What should I put in a service agreement?
- Getting started as an independent support worker on Mable
If the support worker is still having trouble, they can contact us through live chat, and we’ll walk them through the steps.
What happens if the rate on the support worker's profile differs from the rate on the agreement?
The rates shown on a support worker’s profile are their indicative rates. Meaning that they are a guide and may be lower or higher depending on the circumstances.
There are several reasons the indicative rate and the agreed rate might differ. These can include:
- Complexity of the services
- Travel time
- Length of the support session
- If it is one-off or ongoing support.
We suggest discussing these rates with the support worker before finalising the agreement. Learn more information on negotiating rates with support workers.
We're here to help
If you have any questions about agreements or finding and managing support for your clients, reach out to your account manager.
In the meantime, you can check out these helpful resources: