A support worker’s guide to Mable
What should I put in a service agreement?
Mable makes creating and managing service agreements quick and easy. In this article, we describe how to use Mable’s online service agreement form to create an agreement on Mable and provide examples of things you might choose to include, depending on your individual circumstances.
What’s a service agreement?
Service agreements are designed to protect you and your clients by ensuring you have the same expectations about your arrangements for delivered care and support. On Mable, your client, or their representative, must approve your service agreement before you can start providing support. Your sessions will then be covered by insurance and you can submit your support hours for payment.
How do I create an agreement on Mable?
Use Mable’s online agreement form to create an agreement that captures what you agreed with your client, then send it to them to review and approve. To find the online template of a Mable service agreement, login to your Mable account. You can find the template within the inbox message with a client. The sections marked with an asterisk are mandatory for you to complete.
Other sections are optional, but we recommend including all relevant details to create a detailed agreement. Being specific will help avoid misunderstandings. To make the process easier, you can access example content from other service agreements on the platform within the agreement form, to assist you to create your support terms.
Also, to assist you in having consistent details on future agreements, any information you enter into these four fields will be pre-filled into future agreements on Mable. These pre-filled details could include information on:
- Cancelling sessions.
- Changing or adding sessions.
- Feedback, complaints or disputes.
- Minimum hours, finishing early or overtime.
Any pre-filled information can be reviewed and updated before sending the agreement.
Important details to consider including in your agreements include:
- Changes to session hours.
- Reviewing rates based on inflation.
- Notice periods.
- Who pays for specific expenses, such as activities or parking.
Dates and times
What else should I consider when creating a service agreement?
What if I have further questions?
If you have any questions, contact us and our customer service team will assist you.