Congratulations! Now that you’ve been approved, here’s a list of ways you can get started, find clients and build your business.
1. Read your Support Worker Guide
Click here to access your Support Worker Guide. Please read it thoroughly as it contains important information about supporting your clients and yourself, and about running a rewarding business.
2. Download the Mable Mobile app
To easily access Mable any time and on the go, click here to download our free mobile app. Please note there are features available on the Mobile app that you cannot access via your web browser.
3. Join us for a free online induction
We offer all new independent support workers the opportunity to join a free induction session on Zoom. It usually lasts about an hour.
If you’d like to attend, you’ll find it jam-packed with helpful information and tips to help you run your small business via the Mable platform.
To register, simply select a time that suits you via the link provided to your email.
4. Join our private Facebook Group
Click here to connect with the community via Mable’s Community of Independent Support Workers Facebook group. Please note, in order to join this group, you must be an approved worker on the Mable platform.
5. Start looking for work
There are several ways you can connect with clients on the Mable platform:
- Job posts – To search, simply log in to your account and click the ‘Jobs’ link on the left-hand side. You can narrow your search to the suburbs where you’re looking to work.
- Last Minute Jobs – Did you know that you can opt-in for jobs that need to be filled within a short time frame? This feature is available to you on the Mable mobile app only.
- Job notifications – You’ll also receive notifications of jobs in your area that may be suitable for you, based on what you’ve listed in your profile. It’s important you keep your profile up to date so you continue to receive relevant jobs and avoid disappointing clients if you are unavailable.
Promoting your business
We encourage you to market your support services within your community via word of mouth and social media, or use the flyer and card template that Mable provides. Click here to find out more about how to market your business.
- Bring clients with you to Mable – Do you know people who are looking for support in your community? Let them know they could get better value by coming across because Mable’s fees are lower than those charged by traditional providers. That means clients can afford more hours of support and even choose their support worker – you! Explain how easy it is to sign up and that they’ll be covered by multiple levels of safeguards. Our friendly team is happy to assist your client in signing up and getting started.
Winning the client over
Once you’ve identified a job you’re interested in applying for, contact the client. First impressions last so always make sure your first contact clearly communicates why you’d be perfect for the role.
- Be clear on how your expertise matches what they’re looking for.
- Clarify your availability as it relates to their requirements.
- Ask for any other information you need to respond to the job.
- Open a discussion about rates.
A potential client may ask to meet in person or talk on the phone if they think you may be suitable for the job. You may like to set up a meet and greet with them to get to know each other and find out if they’re the right fit for you.
Clients are often busy and do not reply straight away so don’t feel discouraged if you don’t receive an immediate response. Keep engaging with other clients and cast your net wide to find ideal matches.
6. Complimentary online training
You’ve unlocked access to Mable’s online Learning Hub filled with training by reputable organisations such as La Trobe University, Cerebral Palsy Alliance, NDS and Dementia Australia, all at no cost to you.
To access the free training, create an account using the link provided (via email or your dashboard) and sign up using the email address linked to your Mable account.
7. Working as an independent worker – know your obligations
Please ensure you read our ‘Code of Ethical Conduct’ which is important to follow for anyone using the Mable platform.
- Working with people with a disability – As an independent support worker providing support via Mable, when providing support to people with disabilities, you must adhere to the NDIS Code of Conduct. The Code sets out clear and enforceable expectations for ethical conduct in the delivery of supports and services. Be sure to read and familiarise yourself with the NDIS Code of Conduct.
We’re determined to help you have a straightforward and rewarding experience with Mable. If you have questions we’re here to help you along the way, email firstname.lastname@example.org or call us on 1300 73 65 73.