To assist independent support workers meeting Aged Care Quality Standards’ requirements, Coordinators and Organisational Administrators can directly upload support plans for Home Care Package (HCP) clients on Mable.
Once uploaded, support workers will automatically be reminded by email to read the support plan, with links available on their Mable account dashboard.
Coordinators and Organisational Administrators can check on Mable whether an independent support worker has read the client’s support plan. They can also:
- View support plans currently on the Mable platform
- Add missing support plan expiry dates
- Replace support plans already expired
- Filter for support plans that will soon expire.
How coordinators and organisational administrators can upload support plans on Mable
Begin by logging into your Mable account.
Once you’ve logged in, select “Compliance” from the menu.
From this page, you can select “Support Worker Details”, taking you to a table displaying support workers and clients in active agreements on Mable.
This table is where you can review key information, qualifications and certifications about independent support workers on Mable your clients or yourself have booked.
Upload a support plan
In the “Support Plan and Effective Date” column, you can upload a plan by selecting the pencil icon. This feature is available regardless of whether a plan has already been uploaded. For example, this is what is displayed if there is no plan uploaded.
To upload a plan, select the pencil icon, which takes you to a new page where you may upload the plan and confirm its effective date. Select ‘save’ and the plan will be uploaded.
Once a plan has been uploaded, you may view it by selecting the file name. You’ll also see the plan’s effective date listed beneath the file.
How to check if a worker has read the plan
Beside the support plan column is a ‘Support Plan Read’ status, where you can check whether the plan has been read by a worker (indicated by a green tick) or not (indicated by a red cross).