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The benefits of finding, booking and managing your support through Mable

Aged CareDisability

Last updated

26 Aug 2022

Reading time

3 min read

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Mable is an online platform where people seeking aged care and disability support can connect with independent support workers who offer a range of support services, from personal care and social support to nursing and much more.

That’s not all — once the client and support worker have connected and mutually decided to work together, Mable supports this relationship every step of the way.

Finding, booking and managing support - all through Mable

Clients signed up on Mable can manage everything — right from searching for independent support workers to providing feedback about support — on the platform, via the website or the mobile app.

This includes:

  • Searching for independent support workers in your area
  • Messaging support workers through the app or the platform and arranging a meet and greet with your choice of support workers
  • Entering into an agreement with your chosen support workers on Mable, after mutually deciding the terms of the support work
  • Reviewing your support hours and support notes (which your family/carers can also view if you so choose) through the platform following your support sessions
  • Approving payments on the platform
  • Leaving reviews for your support workers
  • Reporting an incident through the platform that occurs during a support session

Aside from these, clients also have access to features that make finding, booking and managing support through the platform hassle-free:

  • Mable Last Minute, which allows clients to book support at short notice
  • Communicate with all your support workers through the platform or the app with our Team Chat feature (Only clients can create a new Team Chat with any support worker they have an active agreement with).

Safeguards for clients and support workers

Mable is committed to providing the best possible support connection experience for the people in our community. To make this possible, there are a number of safeguards in place to build trust, and offer safety, protection and peace of mind for the entire Mable Community.

Verification of all support workers on Mable

For the safety of our community, all support workers have to undergo strict verification processes before they are approved and available on Mable:

  • NDIS Worker Screening Check
  • Reference check
  • Identity check
  • Working with Children Check if the support worker is working with children (WWCC)
  • Certification checks
  • Infection Control Training
  • All support workers are required to have an Australian Business Number (ABN) to be able to provide support on Mable.

Police checks have been replaced by the NDIS Worker Screening Check. This is a mandatory requirement for all support workers on Mable. New support workers signing up to Mable require an NDIS Worker Screening Checks. Existing Mable support workers may use their existing checks until they are expired, at which time they must provide an NDIS Worker Screening Check.

Mable support workers are covered by insurances

Every session booked on Mable comes with insurance to cover the support worker's actions while providing your care.

Finding, booking and managing support workers on Mable means you are protected by our safeguards, ensuring your support experience is smooth, hassle-free and enjoyable.

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