After a support worker completes a session for you, they will submit their support hours for you to approve.
The steps below provide instructions on how to view and approve your support worker’s hours.
The instructions are different depending on whether you are using a browser (for example, Google Chrome or Safari) or the mobile app. Please find the right instructions for you listed below.
Browser instructions:
- Select Support hours from the menu on the left-hand side of the screen
- Find the session and select Details to review the support notes and hours
- Select Close
- Select Approve or Reject.
In your browser, once you have approved support hours, they will be marked as approved and you can check back to see the payment status. You can review the support session details at any time by locating it in Support hours and selecting Details.
Mobile app instructions:
- Select Support hours in the bottom right-hand corner
- Select Pending
- Select the session
- Review the support notes and hours
- Scroll down and select Approve or Reject.
On the mobile app, after you have approved support hours for a session, you will find them listed under Current in the Support hours tab. You can review a past support session’s details here at any time.
