Mable is committed to delivering the best experience for clients and support workers. For the month of March 2023, here are the new features on Mable that will make your experience of using the platform even easier.

Manage your support schedules with ease

Who is this feature for: For clients and support workers.

We understand it can sometimes be challenging to:

• Manage your support schedules
• Keep track of upcoming support sessions with all your support workers or clients
• Keep all of this information in one place where it is visible to the necessary people

To help you with these challenges, we have launched the Mable Calendar.

The Mable Calendar makes it easy for clients and support workers to stay connected and manage their support schedules.

The new tool lets clients and support workers plan and track their support schedule, adjust bookings and request session reminders.

Support workers can also use the Mable Calendar to submit their support hours after their session. Clients can then view these support hours.

If you are a coordinator, you must log in as a client to use this tool.

To use the Mable Calendar, simply log in to your Mable account. You can view the calendar on your account dashboard.

You can learn about this tool in more detail on our Help Centre. 

View the support worker’s guide to the Mable Calendar.

View the client’s guide to the Mable Calendar.

Build your support team easily

Who is this feature for: For clients and support workers

For clients

Sometimes, you may have support needs over a period of time that cannot be met by a single support worker.

For example, you need support for 3 hours each on Monday, Wednesday and Friday (total of 9 hours in a week). You need support for meal preparation and personal care.

Let’s say you have found one support worker who can provide a support session on Monday and Friday, but not Wednesday. 

Here’s another example. You have found a support worker who can be there on all three days but can only provide support for meal preparation, not personal care. 

So, how do you make sure you have all the support you need when you need it?

That’s where Mable’s new ‘Job splitting’ feature could help you get support for all three support sessions.

Here’s how you can use this feature. Log into your Mable account, visit the ‘Jobs’ section and select the ‘Standard job’ option. Here, you will see an option that lets you split the job between 2 or more workers.

By using this feature, Mable enables you to build a support team with ease. By building a support team, you can make sure you have support when you need it.

To learn more about this feature, visit our Help Centre. 

For support workers

If you’re a support worker, you can use this feature to apply to jobs where your skills and qualifications meet some (but not all) of the requirements listed in the job ad.

It could also give you more flexibility in planning your support sessions based on your availability.

To learn more about this feature, visit our Help Centre. 

Manage support workers and jobs on your Mable account

Who is this feature for: For clients and support workers.

For clients

If you are a client, it may have been hard for you to keep track of:

• Support workers with whom you have shared a private job
• Support workers who have responded to your job ad.

With the new ‘Manage your workers in Mable’ feature, clients can now view these two categories of support workers in their Mable account. 

Simply log into your Mable account, and choose ‘Manage workers’ from the menu to start. 

By using this feature, you can save time and enter into agreements faster. Learn more about this feature in our Help Centre.

For support workers

If you’re a support worker, you may have found it hard to:

• Manage the private jobs shared by clients with you
• Manage the jobs you have applied to.

With this new feature, support workers can now view both categories of jobs in their Mable account in one place.

Simply log into your Mable account, and choose ‘Manage clients’ from your Mable account’s menu to start.

By managing your clients from your Mable account, you can save time and enter into agreements faster. 

Remember, to view the clients with whom you have active, pending or past agreements, you can still use the ‘My client’ screen.

To learn more in detail about this feature, visit our Help Centre.

We hope these new features continue to make it easy for you to find or provide support through Mable. If you have any questions, please contact us.