Five steps to getting the most out Mable as a coordinator or case manager

A woman and a man sitting at a table, both looking at a laptop

Mable gives you and your clients access to Australia’s largest community of dedicated independent support workers with a range of skills and experiences. But it’s also designed to make your job as a support coordinator or case manager easier. We spoke to our coordinator team about what you can do to get the most out of the platform.

Here at Mable, we know that as an independent support coordinator or case manager, you’re often juggling multiple balls. The features and functionality of a coordinator account on Mable are designed to make your life easier, help you work efficiently and get the best results for your client. But there are also things that you can do to make sure you are getting the most out of it.

Step 1: Get to know the platform that’s designed for you

As well as opening the door to a marketplace of over 4000 skilled independent support workers and professionals, a Mable coordinator account allows you to have clear appropriate transparency over your clients’ accounts.

Your unique Mable coordinator dashboard allows you to add participants as your client list grows, support them to build their own profiles, find the right workers to build their support teams and, where needed, accept agreements and timesheets on their behalf.

Becoming an expert in how the Mable platform works will not only help you, but will enable you to support clients as they develop their own capacity to use it. Our dedicated coordinator support team offers free Skype training for all coordinators on the platform. Whether you’ve just joined up, or have been using Mable for a while, book some time in now to make sure you’re up to date with all of the latest features and functionality. You can do this by getting in touch with the coordinator team on coordinator@mable.com.au or by calling 1300 73 65 73 and selecting option 5.

Step 2: Get your clients on board and verified faster

When entering a new client on the Mable system, don’t allow the process to be held up by funding verification. As you enter your client’s details on the system, you will fill in information that relates to their payment: How they are funded (i.e. NDIS, Home Care Package, privately funded); How the funding is managed (i.e. self-managed, plan managed); Details of the accounts payable at their funding provider.

Once you have done this and made sure that your client’s profile is completed to 75%, it’s important that you then contact the Mable team so we can verify the account quickly, so you and your client can get started. You can either email us on coordinator@mable.com.au or call Mable on 1300 73 65 73 and choose option 5 to be transferred straight to the coordinator team.

Step 3: Build your community on Mable

Getting to know your local independent support workers (and building a ‘go to’ group) will make it easier and faster to help your clients match with the right supports. We encourage you to attend local meetups organised by Mable’s community engagement team so you can meet some of the independent workers providing support via the Mable platform. You can also get to know the experienced, vibrant community engagement manager in your region to help you with more insights into your local area. To find out who is in your area email us at coordinator@mable.com.au and we’ll put you in touch.

Step 4: Learn the tricks to finding the right team for your clients

Mable’s community of independent support workers is growing every day. As the aged care and disability support industries manage with a shortage of skilled workers, access to this group of independent professionals who have the flexibility to meet your clients’ diverse needs will become even more valuable.
The better you become at identifying and securing the right support for your clients, the more valuable your services will become, too. There are certain things that you can do to help you find the right support workers for your clients, faster.

Spread your efforts

Writing an effective job post is a great way to find someone quickly, or to fill a job that’s really specific, or a little out of the ordinary. Firstly, familiarise yourself with our advice on creating the perfect job post on Mable. When you and your client are on the hunt for the support team, we recommend posting a job as well as messaging the top three workers you’ve discovered via search. This combination will allow you to target those you’re interested in while saving you time should they not be available.

Expand your search and think outside the box

If you can’t find that great match within your client’s own suburb, consider expanding your search to other locations and asking whether the worker would be willing to travel for a higher rate, or a longer shift. Similarly, if you find someone who looks like they would be a perfect fit but they don’t have the right qualifications, ask them whether they would be willing to engage in training to skill up for the job. After all, skills can often be learned but a perfect personality match is unique!

Invite workers to Mable

Did you know that you can search for the right support workers outside of the Mable community and invite them to be part of your client’s team? Perhaps your client has informal support from a neighbour or friend that they would like to formalise using their NDIS funding. Or a trusted OT they would like to bring into their team. On behalf of your client, you can invite potential independent workers to join their team from their dashboard by entering their name and email address. We’ll send them an invitation to accept and start the process of becoming an approved independent support worker on Mable and we’ll even fast-track their onboarding, enabling them to start providing support right away.

Step 5: Set your clients up for success in the future

The role you play in helping your client to access support will determine how you set them up on the Mable platform. If you’re a case manager working in aged care, it’s possible that you will work with your client on an ongoing basis, helping to schedule and manage their support team long-term. If this is the case, you can create a ‘coordinator managed’ account for them on the Mable platform, giving you the appropriate rights and controls over their account.

If you are a disability support coordinator, it’s likely that you will be simply helping your client to understand and implement their NDIS plan, and helping them initially as they connect to the supports they need. This relationship may only last for as long as they have Coordination of Supports in their NDIS plan.In this instance, it’s important you set them up with a self-managed Mable account and help them to build their capacity to independently use the platform. You can do this by working with (not for) your client, encouraging them to be active in choosing the support workers that will best help them reach their goals. 

Step 6: Get to know the support team who’s here just for you!

Behind the Mable coordinator dashboard sits a dedicated support team that’s here to answer your questions, provide extra support for you or resolve any issues you might have. You can reach us on email at coordinator@mable.com.au or call Mable on 1300 73 65 73 and choose option 5 to be transferred to us directly. Our job is to make your job easier, so don’t hesitate in calling us for anything you might need.

Click through here to find out more about how Mable can help you manage the right support for your clients, easier.