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Independent support worker training to improve client outcomes

Aged Care ProvidersNDIS Coordinators

Last updated

1 Oct 2024

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4 min read

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Continuous learning is the key to professional development in any career.

For support workers, professional development can lead to better support for their clients and helps reduce errors and incidents. Attaining certain qualifications can also allow support workers to provide different types of services, such as personal care.

Independent support workers on Mable can upskill and grow professionally through the many courses and learning opportunities we have available.

Nat, a Registered Nurse who uses Mable, has enjoyed the opportunity to further her professional skills through the training opportunities offered by Mable. "Throughout the year, I dedicated myself to advancing my skills and professionalism. From updating my skills via the Mable Learning Hub, learning how to manage a business, engaging with the Mable Tax Benefits program, to starting a Cert IV in Training and Assessment - each step aimed at enhancing the quality of service I provide."

Key learning opportunities for independent support workers on Mable

The Mable Learning Hub

Independent support workers on Mable can access +170 free courses that are available on demand through the Mable Learning Hub. Training providers include La Trobe University, Cerebral Palsy Alliance, and Dementia Australia.

Through some of the Mable Learning Hub courses, independent support workers can earn Continuing Professional Development (CPD) points.

CPD points are a standardised measure of the completion of professional development activities a person undertakes. The points provide tangible evidence of the person’s commitment to their ongoing development.

Find out more about CPD points courses in the Learning Hub.

As of 2024, more than 18,000 hours of training have been completed through the Mable Learning Hub, and more than 16,890 courses have been completed.

Partnership with TAFE NSW

We’ve partnered with TAFE NSW to launch exclusive fully government-funded training opportunities for eligible independent support workers in CHC33015 Certificate III in Individual Support (Ageing and Disability).

This nationally accredited training gives support workers the skills they need to work in the expanding aged care and disability sectors, through practical and theoretical course work.

Support hours completed through the Mable platform contribute towards the required work placement hours of the course.

Through completing CHC33015 Certificate III in Individual Support (Ageing and Disability), independent support workers can offer additional services such as personal care, which requires a Certificate III or higher.

Monthly webinar series

Each month, we partner with peak industry bodies as part of our free monthly webinar series. So far, we have hosted webinars with Autism From The Inside, Down Syndrome Australia, Dementia Australia and YOUtax.

These free webinars are recorded for on demand access.

Annual Independent Support Worker Summit

The annual Independent Support Worker Summit (ISWS) is an in-person and online event for our community of independent support workers. The summit offers an opportunity for support workers to network and learn together.

ISWS 2024 had a focus on training and upskilling, and we were joined by the following Mable and industry experts:

In-platform Aged Care Code of Conduct and SIRS training

Independent support workers can access 2 training tasks through the Mable platform to meet their obligations under the Serious Incident Reporting Scheme (SIRS) and the Code of Conduct for Aged Care (the Code).

This training is compulsory for all support workers working with a client who uses a Home Care Package to fund their aged care support. The training only takes 8 minutes to complete.

Growing careers with Mable

Over 15,800 independent support workers on Mable have accessed the Mable Learning Hub, and from the Mable website, almost 37,000 independent support workers have been referred to accredited training programs.

When clients feel understood and well-supported, their overall well being improves. Training programs that focus on communication skills particularly enhance the client-worker relationship.

Ongoing training also contributes to a reduction in errors and incidents within care settings. Support workers who are regularly trained are more aware of safety protocols and best practices, minimising the risks associated with care delivery.

With so many learning opportunities readily available, it’s no surprise support workers on Mable utilise these to enhance their career as an independent support worker.

Find highly trained support workers to fit your client’s needs on Mable today.

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