Business Solutions by Mable is an end-to-end solution that helps to improve operational efficiency and drive positive outcomes for your clients.
From platform features that drive efficiency and scalability, to safeguards for your clients, here’s how Business Solutions by Mable helps NDIS Support Coordinators grow and manage their business.
Access 21,000+ independent support workers
Save time matching client needs with access to a diverse, nationwide network of over 21,000 rigorously verified independent support workers and nurses.
With detailed profiles, direct communication, and advanced filters, connecting with the right independent support workers for your clients is quick and easy.
Continuity of care
Through Mable Last Minute, coordinators can find and book verified independent support workers within a 4 to 48 hour period.
By using Mable Last Minute, coordinators can demonstrate their ability to be flexible and responsive to their clients’ needs. This can enhance your reputation for reliability and prompt service.
In addition to this, providing timely support can lead to higher satisfaction among clients, as their immediate needs are met without delays. Satisfied clients are more likely to recommend the coordinator to others.
Resources and support
Business Solutions by Mable provides resources and support to help coordinators manage their business effectively. Make seamless connections with your independent support workers, efficiently manage clients, and stay ahead of regulatory requirements, all with the guidance of a dedicated Account Manager.
- My clients gives you an overview of your whole client portfolio and alerts you to pending agreements, unread support hours, incidents, and messages.
- Manage jobs lets you review all of your clients’ jobs in one place. The list layout displays each client’s action items, job status, and service type.
- Manage workers helps you review your existing and saved workers and build your support team.
Compliance and documentation
Stay ahead of regulatory requirements and save time on compliance with industry-leading features and alerts. The platform provides tools for documentation and record-keeping, ensuring that all necessary paperwork is in order.
- Search: Filter workers by their qualification status and view their certifications.
- Booking: We cover all support sessions booked through the platform with high-level insurance and provide useful training to better ensure high-quality support.
- Pre-session: Securely share client support plans pre-session and know when support workers have acknowledged information.
- Care delivery: We ensure support workers provide details of client health changes if noted.
- Stay informed with client support and priority task alerts.
- Download all support notes and related incidents on one page for immediate action.
Insurance coverage
Mable provides a suite of insurances to all support workers on the platform.
For all bookings made through the Mable platform, independent support workers are covered for:
- Public and Products Liability
- Professional indemnity
- Group Personal Accident
Insurance can provide peace of mind for both coordinators and their clients, making coordinators more attractive to clients who want to ensure their services are covered.
We’re here to support you
Through Business Solutions by Mable, we have dedicated Account Managers who are available to provide specialist support, including:
- Compliance, Trust and Safety
- Procurement
- Legal
- Finance
- Team Training
- Adding clients
- Searching for supports
- Posting job ads
- Bulk messaging support workers
- Service agreements
- Accessing support notes.
If you have any questions about Business Solutions by Mable or the Mable platform, please get in touch with your dedicated Account Manager.
