Join mable Join mable

Join Mable for FREE to view support workers profiles

  • Peace of mind

    Each independent support worker has been verified with both police checks and references.

  • Better value support

    Because we’re online, our costs are lower. We pass the savings onto you!

  • Freedom of choice

    Enjoy the freedom and flexibility that comes with having a direct relationship with your support team.

Learn about our response to COVID-19. Click here.

What is person-centred care and why is it important?

Image of senior woman with caregiver in the street.

It goes by many names; person centred care, person centred practices, person centred planning. However you refer to it, there’s lots of talk around the concept in the disability support and aged care sectors. As policy makers introduce changes to support the practice, the market is following pace. Mable is at the forefront of this change, providing people with a practical solution for finding and hiring the independent support they need to live their lives. But why is it so important for you to be at the centre of your own support decisions?

Let’s start at the beginning: what is person-centred care?

It’s hard to pin down one standard definition of person-centred care. This is not because it’s an emerging practice. In fact, it has been around for some time, with roots that can be traced back to early approaches to psychotherapy.

Perhaps its elusiveness can be attributed to the fact that different segments of the healthcare profession approach it differently. Added to that is perhaps the fact that it looks different for each person, with each approach determined by a patient’s situation.

One common defining principle is a shift in thinking about the person receiving the care. In person-centred practices, you are no longer a passive recipient, but an active participant in making decisions about your healthcare and the support you need to live your life. Here’s how that might play out in real life:

  • It means that you should be asked about what you want and what matters to you when it comes to your health and wellbeing.
  • Your individuality as a whole person – likes, dislikes, goals, values – are considered when making any decisions about your care.
  • Your whole life, and wider social network is also considered when planning your support needs.
  • Your providers and health professionals work with you to listen, and adapt to your changing needs.
  • You are given the time and information to understand the choices you have about your options.

Why does person-centred care work?

While all this sounds great in theory, what is it about person centred care that really works? According to this article from the University of Canberra, there are a number of benefits it provides in the context of healthcare:

  • Participation encourages people to stick to treatment plans and make lifestyle choices that improve wellbeing.
  • It leads to better health outcomes and satisfaction with the services they’re receiving.
  • It can significantly reduces a patient’s need to access specialty care or to be hospitalised.
  • It has been known to reduce stress and increase empowerment.

For someone with dementia, involving them in day to day decisions has been found to reduce agitation. For example, giving them a choice about what they’ll have for dinner, rather than just making sure they eat.

For someone with intellectual disability, person-centred planning could involve looking at their workforce participation goals. The plan would include what support they have from family or school networks, their skills and interests and problem-solving for any potential barriers.

How you can benefit from person centred care

Government has supported the approach with the introduction of individualised funding models that are built around the concept of person-centred care. The NDIS has led the way in the disability sector, with Consumer Directed Care treading a similar path in aged care.

While traditionally, government would provide funds to service providers who would then provide those services to clients, individualised funding provides participants with a pool of money and empowers them to make decisions about how to use it.

These approaches present some challenges for traditional service providers, who must adapt to the demand for more flexible, tailored services.Enter new models like Mable, an online platform that provides access to independent care and support workers and allied health professionals based in your local area. Mable is built around the concept of individual choice and control. It allows people to choose the kind of support they receive, who will provide that support, where and when they receive it and how much they pay for it.

But while using Mable allows you to take control of your own support decisions, it doesn’t mean you have to relinquish any additional help you might like in making these decisions. For some people, the best outcomes come from a combination of the ‘old world’ and the ‘new’.

Whether you are receiving funding via a Home Care Package or the NDIS, there are a number of options available for you. You can work with a provider to create a support plan and then find and hire independent support workers yourself. Or, you can fly solo and manage it all yourself. True to person-centred care, the choice is yours.

For more information about how to take control of your own support decisions, click here.

back to top