Service provider Inclusion Tree is dedicated to going above and beyond to support individuals with disabilities to live inclusive, fulfilling lives. By pushing boundaries and thinking outside the box, they ensure that every client receives care tailored to their unique needs.
As a forward-thinking provider, they’ve integrated Business Solutions by Mable into their operations, finding it to be an invaluable tool in matching the right support workers with the right clients—both in terms of skills and personality.
The success of this collaboration showcases the significant impact that our innovative care coordination platform can have on driving efficiency while improving client experience.
Learn how Business Solutions by Mable has enabled Inclusion Tree to drive efficiency, maintain compliance, and ensure that every person receives the highest standard of care.
Access to diverse, high quality independent support workers
Michaela, the Managing Director of Inclusion Tree, describes the platform as “fantastic,” not just because it makes it easy to match worker skills with client needs but because it goes a step further by matching the right personalities to meet the specific needs of clients.
Lisa, a Director and Support Coordinator at Inclusion Tree, adds, “I’ve got one place I can go. There’s so many different people on Mable… different backgrounds, different cultures… There’s therapists, [there’s people] who just do transport.”
The diverse selection of over 21,000 independent support workers from different backgrounds and cultures allows providers to find the perfect fit for their clients, whether for ongoing support or more specific needs. This is crucial in providing quality care and fostering long-term relationships with both clients and support workers.
Boosting client experience in a meaningful way
The real measure of success for any NDIS or aged care provider is the impact on their clients’ lives. Inclusion Tree showcases several moments where the integration of Business Solutions by Mable has positively affected the lives of the people they support. Tina, mother to client Marie, shares how Michaela created a tailored program for Marie, which included outdoor activities and events.
Marie was even able to participate in the City2Surf charity fun run, an opportunity made possible by the right support and care delivered through the integration of Inclusion Tree and Business Solutions by Mable.
Anne, another client, describes the “person-centred” approach to care, which empowers clients to be active participants in their care rather than just recipients.
“I’ve been able to do things since having Lisa and Inclusion Tree in my life that I couldn’t do before, like going out to shows,” shares Anne.
By using Business Solutions by Mable, Inclusion Tree has been able to deliver support that cultivates positive client relationships.
Simplifying compliance management
It’s important that providers like Inclusion Tree are supported to meet the regulatory requirements that apply to them as a NDIS support coordination provider.
Lisa explains how the platform helps to manage NDIS compliance by tracking worker qualifications, certifications, and compliance with relevant regulations.
“We’ve actually got evidence of work that’s being done”, she says.
Integrated tools for documentation make it easier for providers to stay on top of industry standards and provide the necessary evidence of support for NDIS claims.
Operational efficiencies and ease
With so many clients to support, Michaela appreciates the Mable platform’s transparency and ease of use.
“Using the platform is fantastic. I can see all of my participants”, she shares.
Mable helps to streamline admin tasks with easy workflows for support session notes, invoices and payments. Coordinators and providers can also arrange specific support workers for particular jobs, allowing for better and more consistent care for their clients. The ability to manage all aspects of care from one central hub is a key benefit of Business Solutions by Mable.
Lisa highlights that the platform’s built-in tools for training, compliance, and record-keeping ensure that every support session is well-documented. Lisa also mentioned that this not only helps streamline internal processes but also ensures that clients receive the highest standard of care.
In Lisa’s words, “the platform helps us tremendously.”
End-to-end business solutions
Business Solutions by Mable empowers Aged Care providers and NDIS Coordinators to deliver quality care for their clients.
As the NDIS and aged care sectors continue to evolve, our innovative platform provides the support and tools needed to drive positive outcomes for both providers and the clients they support.
Learn more about Business Solutions by Mable and book a call today.
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