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  • What is an agreement and how do I accept one?

What is an agreement and how do I accept one?

After you have discussed and agreed the rates, services and schedule with the support worker, they will send you an agreement which outlines all of these details. The agreement must be accepted before the support worker can begin working. If an agreement has not been sent and accepted, the support worker is not covered by insurance for any work that they do.

You will receive a notification when your support worker has sent you an agreement. To view the agreement and accept, log in to Mable, go to your inbox and open the conversation with the support worker who has sent you the agreement. An agreement can also be rejected, for example, if the times agreed upon are incorrect.

Why can’t I accept an agreement?

You will not be able to accept an agreement until you have completed your profile on Mable, including emergency contact information and payment details. This is to protect both clients and support workers.

What happens if an agreement is cancelled or terminated?

If a support worker terminates an agreement, the booked job will not be able to go ahead.

This means you will need to find a new support worker if you still want to fill the job. This can be done by searching support worker profiles or by posting a new job ad.

When you view a terminated agreement you will be given the option to Find worker. Selecting this option will create a ready-made job post for you, with pre-populated details from the terminated job, so you can post a new job ad without having to start from scratch.