Being an independent support worker on the Mable platform means building your own business on your terms, at rates that suit you and your client.
Setting payment rates
When creating your Mable profile, you have the opportunity to provide an indication of your hourly or flat rates. These “indicative rates” for weekdays, weekends and 24-hour shifts will be displayed to any client that views your profile on Mable. Here’s where you’ll provide your guide rates:
How do ‘indicative rates’ work?
Whatever indicative rate you enter when you’re completing or editing your profile, these are not set in stone. Indicative rates are just that – indicative. They provide a guide to your potential clients to help them make an informed and fair decision about who supports them. Indicative rates might consider your experience, qualifications, other skills (such as languages), ratings/reviews, from clients, the services you offer, the rates of other workers in your area offering similar services and should take into account that as an independent worker you are responsible for your own holiday pay, sick leave, taxes and contributions to superannuation. Also, don’t forget that the actual rate you will receive will be 10% less than the agreed rate, reflective of Mable platform fees.
Deciding on agreed rates with each client
Once you connect with a client and begin discussing their support needs, you’ll also start discussing an appropriate hourly rate (or rates) for the services you agree to provide to them. Your indicative rates are a good starting point. However you and your client might suggest raising or lowering this rate or rates based on various factors including the complexity of the services (e.g. you might be highly qualified but the client requires only companionship), travel time, travel and other expenses you might incur, the length of the support session and whether it’s a one off or ongoing engagement.
What are the indicative rates of other workers with similar qualifications to me?
It can vary significantly based on the factors outlined above and your location. We summarise below what other workers are generally charging when they set their rates based on information displayed on their profiles. What you charge is entirely up to you, although you cannot enter an indicative rate or agree to an actual rate below $25 per hour.
- Social support and domestic assistance
Workers who provide social support and domestic assistance usually lend a hand around the house and garden, help with shopping and offer companionship or support with outings. Providing these services does not necessarily require experience, but is a vital service to many clients. We observe support workers offering these services usually setting their indicative rates anywhere between $35 to $45 per hour on weekdays and $40 to $55 on weekends
- Personal care
Workers offering personal care services usually involves assisting a client with their personal hygiene, medication assistance and preparing meals in their home. To offer these services, you’ll need a minimum of two years’ experience or relevant qualifications in providing personal care. We observe workers providing personal care usually set their indicative rates anywhere between $35-$50 per hour on weekdays, and possibly higher for clients with complex needs and where the worker is highly qualified. We see weekend rates often between $45-$60.
- Nursing services
Obtaining nursing qualifications requires many years of study and experience. If you’re a registered nurse (RN) and have had at least one year experience, you can offer your services as a qualified nurse on Mable. Workers providing nursing services usually value their expertise and we see them often setting their indicative rates anywhere between $50-$70 per hour and $70 to $90 on weekends
- Allied Health services
Whether you’re a speech pathologist, occupational therapist, psychologist or physiotherapist, you can provide your services independently on Mable. We observe workers providing Allied Health services setting indicative rates anywhere between $90-$150 per hour, sometimes more
In setting indicative fixed rates or agreeing fixed rates for longer service sessions, remember to consider the time you are active versus the time you are passive or sleeping.
Remember, your indicative and agreed rates are decided between you and your clients and can take into account many factors. We hope you find clients you click with, where the work is rewarding and where you feel fairly compensated for the amazing work you do.