As part of Mable’s commitment to privacy protection, we have an in-app call feature for clients and Independent Support Workers.
By selecting our in-app call feature, you do not need to share your own phone number when making a voice call through the Mable app.
This allows people to keep their phone number private, especially during the ‘meet and greet’ phase.
The voice call will be delivered through the Mable platform instead of a usual phone call, meaning phone numbers will not be revealed.
How to make an in-app call
In-app calls can be made by selecting the phone icon in the top right-hand corner of your message history with your support worker or client. All in-app calls are free of charge.
How do in-app calls work?
The phone icon will only become available after support workers and clients have sent at least one message to each other within the Mable app.
You can only call three times in two minutes. After that, you will have to wait 15 minutes before you can call again. This gives the other person time to call you back.
The temporary phone numbers used for the in-app calls expire after a call finishes.
FAQs
What if I no longer wish to receive calls from a person in the app?
You may block a person’s ability to call you, block them entirely from communicating with you within the Mable app, or block and report them for excessive calling if necessary.
I tried calling the someone a few times with no response, what happens next?
There is a maximum calling limit of three times in two minutes. After that, you will be placed on a 15-minute hold to allow the other person time to return your phone call. The temporary phone numbers expire after a call finishes.
Does posting a job to an Independent Support Worker count as a message sent?
No. There needs to be at least one message sent by each person in the conversation.
