A common way clients find and connect with independent support workers on Mable is through the search function.
As a helpful guide, Mable considers the following factors for how we display worker search results and the order support workers are listed in them.
Support workers can review the following factors if they are looking to increase their visibility in search results.
The more factors a support worker addresses, the higher their ranking will be in these search results.
Location
This involves the closeness of the client’s suburb to the locations where the support worker has said they are available.
For example, support workers within a 20km radius of a client’s suburb receive a ranking boost.
It’s important for support workers to maintain their availability across a range of suburbs and locations to give their profile its best chance of featuring at the top of search results. Learn how to add suburbs to your profile.
Response times
Support workers who consistently respond to a client’s opening message within 72 hours receive a boost in their search ranking.
Average response times are displayed in each support worker’s profile, encouraging clients to contact them.
Availability
Clients can filter their search results to focus on support workers available on a particular day of the week.
If a client has listed specific times in their job post when they require support, support workers must select at least one of the time slots when they apply for the job.
If a client has not specified dates and times, support workers must list their availabilities in their application.
Schedule Capacity
Support workers with capacity in their schedules may also receive a search ranking boost if the requested times match their desired hours or the hours they’ve recently worked.
Client feedback ranking
Clients can provide transparent feedback and ratings when booking support workers through Mable. Support workers receiving consistent, positive client feedback receive a search ranking boost.
We encourage support workers to ask their existing clients to rate and review them on our platform to help boost their profile’s visibility for potential new clients.
