After you have completed a session with a client who has booked you through the Mable platform, you will need to submit support hours, as this is how you get paid.
How to submit support hours
Please note that you must complete your session notes before you can submit your support hours.
Learn more about session notes: A guide to session notes for support workers.
To submit your support hours follow the steps below:
- Log into your account
- Select Support hours from your Dashboard
- Select Add new
- Fill in the fields
This includes: selecting the right client, adding the day/s and times you worked, entering the rate you agreed on with the client, adding your session notes, and if necessary, reporting any incidents. - Select Submit.
How support hours can affect payment
Some provider organisations may ask you to accept their terms and conditions, which may include submitting accurate and timely support hours and notes.
If there is a significant gap between a support session and the time you submit your hours and notes, your support hours may be rejected, or your payment may be delayed. To prevent this from happening, submit your hours and notes in a timely manner.
