The hourly rate clients and independent support workers agree on for support services is called the agreed rate. Fees are then included and deducted from this rate. These fees cover everything from support worker insurance, safeguards and access to our experienced team.
They include:
- Client Platform fee
- Support Engagement fee.
How we calculate fees
Client platform fee
- 7.95% of the agreed rate
- Added to the agreed rate
- Paid to Mable.
Support engagement fee
- 10% of the agreed rate
- Deducted from the agreed rate
- Paid to Mable.
What this looks like
Sarah engages her support worker, John, for home cleaning support. Together, they agree on an hourly rate of $58.
Mable's Client Platform Fee is 7.95%.
- For a $58 hourly rate, this fee is $4.61.
- The $4.61 Client Platform Fee is added to the agreed hourly rate.
- Sarah, the client, will now pay $62.61 per hour for house cleaning.
Mable's Support Engagement Fee is 10%.
- For the agreed $58 hourly rate, this is $5.80
- The $5.80 Support Engagement Fee is deducted from the agreed hourly rate.
- John, the support worker, will now take home $52.20 an hour.
In total, Mable will receive $10.41 in fees per hour for this agreed service. This is 16.6% of the hourly rate.
Minimum hourly rates for support workers
We recognise the valued role independent support workers play in our community. That's why Mable's minimum agreed rate is $42 per hour, ensuring agreement rates are not lower than the national minimum wage set by the Fair Work Commission.