Finding the right support worker for your client starts with a clear, compelling job post. When you’re specific about what your client needs, and the type of care they are looking for, you’ll find it easier to attract candidates who are genuinely suited to the role.
During our monthly Business Solutions by Mable webinar, we shared some practical tips for creating job posts that get results.
Below are some tips that can make the difference between posts that can get overlooked and ones that attract high quality applicants.
Keep your job title simple and straightforward
Your job title is the first thing potential support workers see, so make it count. Use clear, commonly understood terms that immediately communicate the role.
Simple titles work best: “Help Elderly With Personal Care” or “Support Worker For Community Access” – tell candidates exactly what you’re offering. Avoid jargon, internal terminology or overly creative titles that might confuse job seekers.
Think about what support workers are searching for on the platform. Standard, descriptive titles appear in more searches and attract more relevant candidates.
Be as concise as possible in your description
Vague job posts will generate vague applications. The more specific you are about what the job involves, the better quality responses you’ll receive.
Include practical details, such as:
- What tasks the support worker will perform
- When and where support is needed
- Any particular skills or experience needed.
If the task involves meal preparation, personal care, community access or transport, say so clearly. For example: “The client requires personal care services including toileting, showering and dressing.”
Specify the schedule clearly too. Rather than “flexible hours,” say “Tuesday and Thursday afternoons, 2 – 6pm” or “weekday mornings, rotating roster.” This helps support workers assess whether the role fits their availability before applying.
Mention any essential requirements upfront – whether that’s a driver’s licence, specific qualifications, experience with particular disabilities, or physical capabilities like being able to lift or transfer clients.
Break down your ideal support worker into clear points
Instead of writing long paragraphs, use dot points to outline what you’re looking for in a support worker. This makes your requirements easy to scan and easy to understand.
Structure your points around different aspects of the role:
Experience and qualifications examples:
- Certificate III or IV in Individual Support (or working towards)
- Two years’ experience supporting people with intellectual disability
- Current First Aid and CPR certification.
Skills and attributes examples:
- Patient and calm communication style
- Ability to follow care plans and maintain accurate records
- Comfortable with assistive technology.
Practical requirements examples:
- Current driver’s licence and reliable vehicle
- NDIS Worker Screening Check
- Available for weekend shifts.
This format helps support workers self-assess their suitability and makes it easy for you to screen applications against clear criteria.
Add details about the qualities that you're looking for
Beyond qualifications and experience, describe the personal qualities that matter for this particular job. The right cultural fit makes an enormous difference to support quality and longevity.
Are you looking for someone energetic and outgoing to support community participation? Someone calm and patient for behavioural support? Or someone who loves dogs?
Include generalised details about the person who requires support (whilst respecting privacy). Mentioning interests, communication style or support preferences helps candidates envision the relationship and assess whether it’s a good match.
For example: “Our client is a dog lover. We’re seeking a support worker who shares this interest and can encourage skill development in this area.” Or, “Our client is a native Hindi speaker with English as a second language. We’re seeking a support worker who can accommodate their needs.”
These details attract support workers who genuinely connect with the job rather than those simply looking for any available hours.
Paint the complete picture
Great job posts answer the questions support workers are asking: What will I actually be doing? When and where? What skills do I need? Who will I be supporting?
The more complete the picture is that you paint, the more confident support workers feel when applying, and the better quality matches you’ll get.
Watch our demonstration
See these tips in action by watching our webinar demonstration on writing effective job posts.
Ready to find your client's next support worker?
Put these tips into practice and create a job post that attracts the right candidates. The clearer and more specific you are, the better your results will be.
Post a job today and connect with support workers ready to join your team.