On the Mable platform, there are two ways to find independent support workers — you can search for support workers or post a job ad on Mable.
If you are a coordinator or provider, you can use either of these two ways to book support for your clients.
Here’s how.
Searching for support workers on Mable
Here are the steps you need to follow to search for support workers on Mable:
- You can search through your coordinator account or log in to Mable as your client through your coordinator dashboard.
- Select the ‘Search workers’ option on the left hand side menu.
- From here, you will need to follow the steps to filter your client’s preferences. These will include choosing the suburb in which the support is required, the type of support services your client needs, specific activities or tasks for which they need support (such as gardening, meal preparation, etc.), and gender and language preferences. You can click on ‘Show all filters’ to see them all.
Once you’ve completed these steps, you will see a list of all the support workers that fulfil your clients’ criteria. This list includes summaries of worker profiles, and they will display the worker’s name, rating, support type they offer, their proximity and a preview of their bio. You can find out more about the support worker by clicking on ‘View profile’.
In their profile, you will find detailed information about their:
- Experience, skills and qualifications
- Values
- Indicative rates
- Preferred hours
- Hobbies and interests, and more.
You can shortlist the worker profiles that match your client’s needs and preferences. You can also message the support worker to discuss more about support needs, negotiate rates, set up meet and greets, and request or accept service agreements. You can also communicate via video calls. Any responses from support workers will come to your client’s inbox.
Posting a job ad on Mable
The other way to find and book support workers is by directly posting a job ad on Mable.
The benefit of posting a job ad is that it’s seen by more support workers. When you post a job ad, it is seen by all support workers that match your criteria. Workers who are interested and fit the requirements can then respond to you.
To do this, log in as your client through your coordinator dashboard and select the ‘Jobs’ option. You will then see an option to ‘Post a job’.
From here, you will need to follow the steps that include selecting the job type (Standard or Last Minute), the description of the job, location, times and duration.
You will also be able to describe your client’s support needs in as much detail as required.
Workers’ responses to your job ad will appear in Manage Jobs.
Note: If you’re posting a Last Minute Job, make sure your client’s account has been verified.
Seven things to include in your job ad
It’s not essential that you include every single detail mentioned below. However, the more specific you are, the easier it will be for a support worker to determine if they’re qualified and have the appropriate experience for the job.
1. A little bit about the person
2. Date and time of job
3. Location of the job
4. Your client's goals
5. Specific skills, interests or qualifications
One of the main benefits of booking a support worker on Mable is that you can connect with someone who shares your client’s interests, or has the skills you are looking for. Angela, for example, connected with Damien to learn animation as he had professional experience in the field. Or perhaps you’d like to book a support worker who’s familiar with your culture. In such cases, specifying these aspects can enable the support worker that meets these needs.
6. Car and driver's licence
7. Must-haves or nice-to-haves
Don’t forget, as a coordinator or provider, you also have access to Mable’s ‘Manage Jobs’ tool. This tool is useful in managing all of your clients’ open, public, private and Last Minute job summaries in one place. The list layout displays each clients’ action items, job status, and service type.
Manage Jobs also helps you to:
- Know what tasks are top priority with action item badges.
- Communicate with support workers directly through your dashboard.
- View agreements, responses and recommended workers.
This is also helpful to find the best-matched support workers faster. Simply select Manage Jobs in your dashboard.
Your dedicated Account Manager can help
If you have any questions or need help navigating the Mable platform, please contact your dedicated Business Solutions by Mable Account Manager.
