Reviewing cafes for accessibility: How Ashlee is pursuing her passion

Disability

Last updated

22 Nov 2023

Reading time

4 min read

Share

Ashlee enjoys exploring cafes and restaurants in her city. But often, either accessibility would be a challenge, or she couldn’t find information on accessibility about a place.

That’s when she decided to start her passion project, Access with Ash, her Instagram account.

Support for the things Ashlee loves

Ashlee explains, “I use Instagram to share helpful information with other people who have access needs. There’s such a big gap in the information that’s out there.”

On it, she posts regular photo and video reviews of accessible hospitality venues.

She adds, “So many people do café and restaurant reviews but that was never my biggest concern. I need to know if I can get in the front door and whether there’s an accessible toilet.”

Getting support for everyday life

Getting inside a venue is just one element involved in going out. Ashlee also needs transportation to the gym, work, and the shops. 

Her team of support workers provides that assistance. “I try to keep as active as possible,” Ashlee says. “I have a condition where keeping your body moving is really important. I do hydrotherapy, physio, pilates, physical therapy and PT. My support workers fold my scooter and put it in the car, drive me to where I need to go and then bring me home again.”

One of Ashlee’s support workers is a personal trainer who helps her get on and off the equipment. When Ashlee works from home, her support worker drops her to the gym.

“I can’t just jump in the car when I want to and do things spontaneously,” she says. “Everything has to be planned, so I have to book support workers in advance. But the great thing is, I can book ahead, and I can do things independently, with their help. Before, my mum and my sister would have to help me, but now I can make arrangements for myself.”

Aside from her job, Ashlee works in Client Support for Able Foods, an NDIS-approved ready-meal provider. She also has a small floristry business with her mother. The big love of her life is AFL, particularly the Western Bulldogs.

While family provides support at the games, Ash’s Mable support workers help her maintain her own independence in other aspects of daily life.

Finding independence with Mable

Ash struggled a lot with her first NDIS plan because she didn’t know where to get the support. 

She found support worker agencies too inflexible. “At first, I only needed support for an hour or two at a time. They wouldn’t take me on because they needed a minimum 3-hour shift.”

About a year into her plan, she discovered Mable. “When I found Mable, I thought ‘how did I not know about this’?”

Today, Ash has a team of support workers on Mable, one of whom has been there for more than 4 years. 

“Mable has been wonderful for me. I’ve found people I really get along with and who know me now and know what kind of support I need.”

People with disability need the same opportunities

Being able to access the community and even the workplace is something that Ash believes has a long way to go. “I’d like for people with disability to have the same opportunities as people with a disability.”

She adds, “Statistics are still pretty low on people with disability being employed. The one place where I feel super-independent is at work. I only ever really feel like my disability impacts me when places I want to go are not accessible.”

Ash says the community needs to pay more attention to people with disability. “They need to be more aware of what we can achieve. People who don’t have a person with disability in their life often have pre-conceived ideas about what we can achieve.”

Ashlee adds, “I’m actually the same as everyone else. I just need more help in getting around.”

Also read

You might be interested in

Support worker dries dishes while talking to a client in a wheelchair.
Preventing everyday harm in support work
As a support worker, you want your clients to feel safe, respected and supported. You may already think carefully about how to provide safe support and prevent serious incidents. But harm is not always obvious. Sometimes, small everyday actions, words or assumptions can affect a client in ways you may not have intended or noticed at the time. This is sometimes referred to as everyday harm. Over time, these small moments can build up and may affect how respected, heard, in control or safe your client feels. The newly launched Everyday Harm website brings together practical resources to help support workers and organisations build safer, more respectful support relationships. These resources were developed through Australian Research Council studies, including interviews with people with disability about their experiences. Mable was proud to be involved in this project as an Industry and Community Partner organisation. We hope these resources help you better understand everyday harm
jenny-conor-device-600x450px_xa0fvc
Manage your care with the new Mable app for clients
The Mable: Find Support app is new and designed to make managing your support easier. It has a simplified design so everything you need is one place. In this article, we share what’s new in the app and how these updates can help you organise your support more easily. What’s new in the Mable: Find Support app? The new app features a new navigation menu that groups key features together, making it easier to find what you need. You can easily move between the four main areas: Home : View upcoming support sessions, updates, and quickly manage changes. My Support: Find everything related to your ongoing support here, including your current support workers, support hours and more. Find Support: An easier way to quickly post a job, search for support workers and more. Messages: Chat, video call or voice call with support workers. A simpler way to stay on top of your support Our new app gives you a more streamlined support experience, so you can spend less time looking for what you need
NDIS reforms announced: What we know so far
We know recent news about NDIS reforms might feel heavy. For many of you, your participants, and your loved ones, hearing about potential service caps or changes to funding for social and community participation is deeply stressful. We want to start by saying: we hear you, and we are here for you. Our commitment to you remains unchanged While the government works through these changes, we want you to know Mable's business model is not changing. Our platform continues to be a place where you can find and book independent support workers who best meet your needs or those of your clients. While we may make a few small technical updates behind the scenes, your ability to use Mable remains exactly as it is today. We're your partner and advocate During this transition, we're dedicated to supporting safe, transparent connections. We are actively advocating for person-centred approaches to care that respect your choice and control, and we'll keep helping our community understand what these r