Did you know almost 30% of clients on Mable are managed by a coordinator or a provider? These third-party professionals use Business Solutions by Mable to connect their clients with independent support workers like you.
While it doesn’t change the way you support your clients, it does mean that you are likely to interact with coordinators and providers when using the Mable platform.
Understanding the role of Coordinators and Providers
One of the roles of NDIS Coordinators and Aged Care Providers is to connect their clients with support.
Coordinators and providers can search for support workers in their client’s local area or post a job ad on Mable. They can then shortlist workers and message them to discuss the services, negotiate rates and create an agreement with the worker to start the client’s support sessions.
Coordinators and NDIS or Aged Care Providers manage a lot of clients. Which means that, if they are pleased with your services, there’s an opportunity to grow your hours by supporting more of their clients.
There are a few things to be aware of to ensure you have a successful experience when dealing with these third parties.
How can I increase my chances of being successful with those clients?
While jobs posted by those businesses on the Mable platform look similar to jobs posted directly by clients, there are a few considerations that will help you to make a great impression.
- Provide detailed support notes for all your clients, as it’s a regulatory requirement for Providers to review those.
- While health and wellbeing factors are important to include in support notes for people with disability as well, the Health and Wellbeing notes section of the platform only applies to clients with a Home Care Package. These notes allow Aged Care Providers to monitor clients’ health and wellbeing and adapt to their changing needs so it is important these are detailed.
- Incident reports are essential to lodge as soon as possible in the event that an incident occurs involving your client. Providers are legally responsible for the wellbeing of their clients and it is important for them to have access to timely and accurate information. At times, there are regulatory requirements to report serious incidents within a certain time frame, which can be as short as ‘within 24 hours’.
- Communication is key! If you cannot fulfill part or all of the session, let the coordinator or provider know as soon as possible so they can arrange another worker to ensure continuity of care for their client.
- If your client requests additional support hours from you directly, be sure to seek approval from the Provider.
These actions can help to build trust with coordinators, providers and the clients you support. They may also make you more desirable for future jobs.
Building long-term success
By being a trusted and dependable independent support worker, it can open doors to more job opportunities, and potentially more consistent work.
Taking a proactive approach to communication, documentation, and compliance shows professionalism and reliability – qualities that providers and coordinators value.
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