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A decade of championing independence: Mable's journey

Aged CareAged Care ProvidersDisabilityNDIS CoordinatorsSupport Workers

Last updated

9 Oct 2024

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4 min read

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This October, Mable celebrates its 10th anniversary. This important date marks our first decade of commitment to championing independence. During this time, we transformed from a visionary start-up into a trusted solution that enables our community to take control of their care.

When we started, we set about using data and technology to help people connect with each other in communities everywhere, when and how it suits them.

Since 2014, we have evolved thoughtfully and responsibly in a complex sector, supporting older people to stay at home longer, helping people with disability to meet their goals, and introducing new ways for support workers to provide services.

Working with respect for regulatory settings, we have proactively engaged with policymakers and the broader disability and aged care sectors. In doing so, we have prioritised a person-centric approach, applying innovative thinking each step of the way.

Let's look back on our proudest moments.

200,000 reasons to celebrate

Since 2014, we have facilitated over 200,000 connections between community members and independent support workers.

Building genuine connections

Having a diverse range of support workers with varying skills, expertise and experience is essential for people with disability and older people to be able to find someone who they genuinely connect with. This is why we now have 180 different search filters people can use, including culture, language, gender and qualifications. We are proud to say 30% of our support workers have a Certificate III or higher.

$180 million in savings for our customers

Our low-cost, high-value approach unlocks more from government funding. Mable's model removes certain overheads, making support more affordable and enabling support workers to earn a higher rate. These savings reflect the value of tailored support at the lowest possible margin.

Creating work so our community finds the right support

We have created close to 369,000 job opportunities since 2016, driving particular growth during the key years of the Covid-19 pandemic. This means in most states and territories in Australia, over 70% of postcodes have active support workers.

Mable has also grown from a small team to almost 250 dedicated employees.

Supporting communities around the country

For many people living in rural, regional and remote Australia, accessing support is a major challenge. Some are forced to leave the community they know and love. Our Community Partnerships program has connected 880 clients with more than 1,000 local workers.

Helen Morton, Pingelly Staying In Place program manager, said, 'In my local town of Pingelly…couples who had been together for 50 years were being split up right when they needed each other the most just because the big providers didn't have the services available in town.'

'After much hard work and investigation, the Staying in Place program was created. The program connects locals with locals to give and receive vital support services so that people can age in their homes and stay in their communities where they feel safe and secure,' she said.

Helping people with disability live independently

For people living with disability, finding the right home can be overwhelming. NDIS participants are often in the same competitive housing market as other renters in Australia. And not all homes are fit for individuals' particular needs.

To meet this important need, we launched our Home and Living program. This bespoke consultancy helps individuals and their support circle navigate the NDIS Home and Living program and find the right home for them.

Partnered with more than 230 aged care providers

Our profit-for-purpose philosophy means we show up where we are needed. Through our Business Partnership program, we have built relationships with aged care providers to quickly match their client needs to skilled and qualified support workers. Our online platform helps compliance and simplifies the management of large caseloads.

Lexie Dennis, Hazel Homecare general manager, said, 'Mable helps us fill the gaps when staff are off sick or unavailable. It's crucial for us to maintain continuity of care for our clients, and Mable provides us with a pool of qualified support workers we can rely on.'

Read our 10-years of Mable report to find out more about our ongoing work towards an inclusive society.

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