Helping clients make informed choices while highlighting reliable, trusted support workers.
Building trust and strong connections between clients and independent support workers is key to creating support relationships that truly benefit everyone. That’s why we’re adding badges to independent support worker profiles. They’re a simple way to visually recognise and reward support workers who commit to Mable’s standards and deliver continuous, quality work. And they give clients extra clarity when choosing support.
From verification and qualifications to the coveted Superstar status, you’ll be able to spot badges that share more about a support worker’s status on the Mable platform and their achievements. Our new badges help clients make confident choices and give support workers recognition for their skills, experience, and qualifications.
About the badges
Superstar
The special Superstar badge is awarded to support workers who consistently deliver excellent support and professional standards on Mable. To qualify for the Superstar badge, a support worker must:
- Complete 100 hours on Mable in the last 3 months.
- Support at least 2 clients on Mable.
- Consistently show positive behaviour: no verified complaints, incidents, or bookings taken off platform.
New on Mable
Verified on Mable
The Verified badge confirms a support worker has successfully met the eligibility criteria in our Verification Policy, including the following:
- Reference checks – We complete personal and/or professional reference checks depending on the support they intend to provide.
- Qualification checks – We verify every qualification listed to ensure a support worker is qualified to provide services such as nursing or physical therapy if they intend to offer them on Mable.
- Infection control training – All support workers must complete infection control training.
- Australian Business Number (ABN) – Every support worker must have a valid ABN to confirm they are registered as a business with the Australian Government.
NDIS Worker Screening Check (NDIS WSC)
The NDIS WSC is a national assessment that is recognised in both the aged care and disability sectors, and includes screening for any criminal history. It involves continuously screening support workers to ensure they remain suited to providing support services.
Working With Children Check (WWCC)
The safety and well-being of all children is non-negotiable on Mable. Support workers who plan to offer support to children under the age of 18 must hold a valid Working With Children Check.
We ensure that no one can provide services to minors if their WWCC has expired.
What this means for you
As a client, when choosing your support workers, you’ll spot different badges on their profiles which can help you decide who to connect with. When engaging any support worker, we encourage you to double-check their credentials with them before proceeding to ensure accuracy and peace of mind.
For support workers, we encourage you to check out your profile to view any badges you have!