Giving feedback helps maintain quality care and allows other clients to make informed choices when choosing a support worker.
As a client, you can rate your experience with a support worker on Mable. You can give them a rating out of 5 stars, or you can submit a written review of the support they provided.
How to leave feedback
Please note there are different instructions depending on whether you are logged into your account on a browser (for example, Google Chrome or Safari) or the mobile app.
Browser instructions:
- Log in to your Mable account
- Select My support workers
- Select Provide feedback
- Follow the prompts.
An alternative option:
- Select Inbox
- Select the name of the relevant support worker
- Locate the Chat info box on the right-hand side and scroll down, select Leave a review
- Follow the prompts.
Mobile instructions:
- Select My support
- Select All workers in the top right-hand corner
- Locate the relevant support worker and select Provide feedback
- Follow the prompts.
An alternative option:
- Select Messages
- Select the name of the relevant support worker
- Select the i icon ⓘ in the top right-hand corner
- Select Review [Support worker’s name]
- Follow the prompts.
Complaints and concerns
Should you ever have a serious concern about a support worker or the support you are receiving, please discuss this immediately with family members, your chosen representative and report it to the Mable team on 1300 736 573.
You can also choose to make an anonymous call to the Health Care Complaints Commission on 1800 043 159.
For feedback and complaints please fill in our Feedback and Complaints form.