Help Centre
Care and support services
COVID-19
Forming an agreement with an independent support worker
Getting started as a client
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What all clients should know about ‘indicative rates’ on a support worker’s profile
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What is an agreement? How do I accept an agreement?
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How to sign up as a client on Mable
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How do I manage my support hours on Mable?
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How to contact and book a support worker on Mable
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Do clients confirm an independent support worker has provided the services?
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Guides
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How to manage support workers from your Mable account
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How clients can use the Mable Calendar for their scheduling needs
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How to use Mable messaging features (Team Chat)
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What is an agreement? How do I accept an agreement?
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I want to hire a support person who does not have qualifications and train them myself. Is this possible?
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How to sign up as a client on Mable
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How do Support Worker Reviews Work on Mable?
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How you could receive more hours of support with your current Home Care Package
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How do I manage my support hours on Mable?
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How are disputes resolved?
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Payment
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I have government funding and need to be invoiced – how do I complete my Payment Details?
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Can I use my NDIS or other disability funding to pay for a support worker I find on Mable?
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How do I change my payment details?
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How do I manage my support hours on Mable?
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What if I want to pay cash?
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How do I dispute charges made to my credit card?
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What will you do with my credit card details?
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How much does Mable cost?
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How do clients pay independent support workers for their work?
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What if a client or support worker suggests scheduling support and making payment outside Mable to avoid paying Mable’s fees?
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Peace of mind
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How to block and unblock, report or make a complaint about someone
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How are disputes resolved?
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What will you do with my personal information?
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What will you do with my credit card details?
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Do you keep a register of police checks for renewal?
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Do you let anyone become a support person on Mable?
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COVID-19
Getting started as a worker
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Discover jobs on Mable
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Updating your Mable profile
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How to manage jobs and clients from your Mable account
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Your guide to GST Registration and Mable
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How independent support workers can join Mable getting started sessions
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Mable In-App Calls
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Complimentary counselling, available to you 24/7
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I am now approved as an independent support worker on Mable. What’s next?
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How is my response status determined and why is it important for my business?
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How to apply for and link an NDIS Worker Screening Check
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Guides
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Serious Incident Reporting Scheme and Code of Conduct for Aged Care Training
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How independent support workers can use Mable’s indicative tax calculator
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Choosing who can view your Mable profile and which job notifications you receive
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Travel Rates: How to invoice per kilometre travel on Mable
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How Independent Support Workers can use the Mable Calendar for their scheduling needs
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How independent support workers can use Mable’s Superannuation Contribution Calculator
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How incident reporting works on Mable
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How to use Mable messaging features (Team Chat)
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Inclusive language guidelines for support workers
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I am now approved as an independent support worker on Mable. What’s next?
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Marketing your support services
Payment
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NDIS pricing arrangement and price limits: what all disability support workers should know
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How to access your Business Net Income Statement for EOFY
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What is Express Pay?
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When do I get paid?
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Do I need to register for GST? How does it work?
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How do I complete my tax return?
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How are taxes handled?
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How do I charge for travel time?
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How do support workers get paid?
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How much does Mable cost?
- View all 12 articles
Care and support services
Finding support workers
Guides
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How to manage jobs for your coordinator-managed clients on Mable
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What type of session notes are provided on Mable and how are they accessed and monitored?
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How to access compliance records for your independent and third party coordinator clients
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How to upload support plans and remind support workers to read them
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How Accepting Your Terms and Conditions Works On Mable
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How to download individual or bulk incident and support notes on Mable
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How to download support worker qualifications on Mable
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Your Client’s Profile Proforma and Care Plan Template
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