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Learn more about how payments work, the different ways clients can make payments, the available payment options for support workers, and what can cause payment delays. How payments work As a support worker, you must submit your support hours, services provided and notes in order to be paid by your client. You must submit these as soon as you can following a session. A significant delay in submitting support hours and notes may lead to a delay in payment. Learn how to submit session notes and support hours, and services provided: How to submit support hours A guide to session notes for support workers Here is how payment works: After the session, you submit your support hours, services provided and notes. The client or their representative approves the support hours and services provided in the support session, and an invoice is generated. They also have an opportunity to reject the invoice if they believe it is incorrect. Invoices can be disputed at any time, even after they are

A Guide to NDIS Worker Screening Checks What is an NDIS Worker Screening Check? The NDIS Worker Screening Check is valid for 5 years, and despite its name, is a standardised national assessment for workers who work with people with a disability or older Australians. This check is a highly recognised qualification in the Australian care industry. You can use it as many times as you need to across different employers, and once it's approved, it is recognised nationally. Do I need an NDIS Worker Screening Check? The NDIS Worker Screening Check has replaced police checks as a mandatory requirement for all support workers on Mable. New support workers signing up to Mable require an NDIS Worker Screening Check. If you are an existing support worker on the platform who supports clients with NDIS funding from 31 December 2026, you will be required to have an NDIS Worker Screening Check. You should plan ahead and leave plenty of time for your NDIS Worker Screening Check application.

Support workers providing services to Support at Home clients cannot invoice separately for travel costs incurred during support sessions organised on Mable. If you want to include the cost of this travel, you must adjust your hourly rate to account for any likely per-KM travel costs.  Support workers can invoice NDIS clients for travel by the kilometre - we refer to this as travel rates. Some important reminders: Mable’s customer platform fee (7.95%) and support worker platform fee (10%) apply to agreed per kilometre travel rates. Travel rates can only be submitted along with your support hours. Travel rates must be approved by your client in your agreement prior to the beginning of the support session. What are travel rates? Travel rates are the amount that a support worker charges a client for their travel costs. The amount is charged per kilometre. It is agreed upon between the support worker and the client before the job begins. If a support worker wants to charge a client for tr

Choosing your support through Mable – whether it be aged care or disability support – comes with so many benefits. One of them is that you and your independent support worker can mutually agree on a payment rate that suits you both. Finding the right support worker Before you start messaging independent support workers, you’ll need to review their profile to decide whether they’re the right support worker for you. As a person seeking reliable, quality support, you probably have a rough idea about the type of support you need, who might be a good fit for you, and your budget or funding package. At Mable, we make your decision-making process easier: each worker has the ability to add ‘indicative rates’ on their profile for weekday , weekend and 24-hour shifts. What are indicative rates on Mable? Indicative rates provide a pricing rates guide to potential clients to help you understand what might be possible with your funding, and make an informed and fair decision ab

What is an agreement? When a client and a support worker discuss the job details, they will discuss what services will be provided, a schedule, and rates. Once these details have been settled, the support worker will send the client an agreement outlining all the details they discussed and agreed on. The agreement created is between the client and the support worker only. An agreement on Mable typically includes: Where the support services will occur When the services will occur (time, days) What types of support you will be receiving The agreed hourly or flat rates for the support services, including rates for public holidays What kind of activities the support worker will be helping you complete Terms about minimum hours per support session, cancellation policy, policy on finishing early or late, etc. Terms on when the agreement may be changed, updated or terminated and what happens in each case Terms related to feedback and complaints and how they should be handled. Once a support

How to sign up for a Mable client account Please follow the steps below to sign up as a client on Mable. This process should take around 10 minutes to complete.  Select Find support on our registration page Select the person who is seeking support (for the purposes of these instructions we will assume it’s you, but it may be a family member, a friend or a client) Confirm if you are over the age of 18 (if you are under the age of 18 your account will need to be run by a guardian) Fill in the suburb, state and postcode where your support will take place Select the type of support work you want to find on Mable (for example, disability, aged care or post-surgery) Select how you would like to pay for support on Mable (If you are paying with government funding, you will have to answer a couple of questions about it) Select the type of support you are seeking on Mable (for example, personal care, nursing, daily living), you can select as many as you like Select when you want your suppor